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- Tasks: Be the go-to person for customers after they move into their new homes.
- Company: Join Kitson Associates, a supportive developer based in Birmingham.
- Benefits: Enjoy a competitive salary, great office location, and a friendly team atmosphere.
- Why this job: Make a real impact by ensuring customer satisfaction in their new homes.
- Qualifications: Experience in customer service, strong organisational skills, and a proactive attitude required.
- Other info: Kitson Associates values diversity and is an Equal Opportunities Employer.
The predicted salary is between 30000 - 42000 £ per year.
Kitson Associates is pleased to share a fantastic opportunity for a confident Customer Care Coordinator to join a successful developer based in Birmingham.
This role plays a key part in ensuring customers feel supported and valued from the moment they move into their new homes.
What’s in it for you?
- You’ll be part of a small, supportive team that really looks out for each other
- Fantastic office location
- Competitive salary and benefits
What you’ll be doing:
- Acting as the first point of contact for customers after legal completion
- Coordinating with contractors and site teams to resolve customer queries efficiently
- Ensuring materials and labour are arranged before work begins
- Personally checking in with customers post-move-in to ensure satisfaction
- Producing accurate and timely documentation for all customer care activities
- Keeping the customer database up-to-date
What we’re looking for:
- Experience in a Customer service or aftercare role, ideally within construction
- Strong organisational and planning skills—you can juggle tasks with ease
- A team player who’s confident working with internal departments and external stakeholders
- Comfortable using CRM systems and Microsoft Office
- A proactive, friendly attitude who is a real team player
For more information, please apply with an up to date CV toBecky Kitsonat Kitson Associates. If you do not hear back within 3days, unfortunately, your application was not shortlisted for this particular position on this occasion.
Kitson Associates is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
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Customer Care Coordinator – New Build Housing employer: Kitson Associates
Contact Detail:
Kitson Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator – New Build Housing
✨Tip Number 1
Familiarise yourself with the construction industry, especially new build housing. Understanding common customer concerns and the typical processes involved will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, particularly any that involve aftercare or support. Be ready to share specific examples of how you've resolved customer issues or improved their experience.
✨Tip Number 3
Demonstrate your organisational skills by preparing for potential scenarios you might face in the role. Think about how you would manage multiple customer queries and coordinate with contractors efficiently.
✨Tip Number 4
Showcase your teamwork abilities by discussing past experiences where collaboration was key. Be prepared to explain how you’ve worked with different departments or external stakeholders to achieve a common goal.
We think you need these skills to ace Customer Care Coordinator – New Build Housing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Coordinator position. Tailor your application to highlight relevant experience in customer service and aftercare roles.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly within construction if applicable. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and planning skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer queries or coordinated with teams in previous positions, showcasing your proactive and friendly attitude.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Coordinator.
How to prepare for a job interview at Kitson Associates
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or aftercare roles, especially if it's within the construction industry. Be prepared to share specific examples of how you've successfully resolved customer queries and ensured satisfaction.
✨Demonstrate Organisational Skills
Since the role requires strong organisational and planning skills, come prepared with examples of how you've managed multiple tasks effectively. Discuss any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Foster Team Spirit
As a team player, it's important to convey your ability to work collaboratively with both internal departments and external stakeholders. Share experiences where teamwork led to successful outcomes, and express your enthusiasm for being part of a supportive team.
✨Be Proactive and Friendly
Exude a proactive and friendly attitude during the interview. This role is all about making customers feel valued, so demonstrate your interpersonal skills and willingness to go the extra mile to ensure customer satisfaction.
