Salesforce Platform Owner in London

Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world's top athletes. Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry's top data scientists, sports performance scientists, product specialists and engineers. Kitman Labs' advanced Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women's Soccer League and MLS.

The Role

As Salesforce Platform Owner, you will own Salesforce end to end for our Revenue Operations and Marketing teams. You will be the person who keeps the platform running well day to day and the person who decides how it should evolve. You will report to our Chief Marketing Officer and work closely with our Marketing Operations Manager and revenue leaders partnering with them frequently on campaigns, reporting, and the systems, data and processes that power our go-to-market. That means gathering requirements, designing scalable solutions, setting the architecture and managing the product roadmap. It also means hands-on administration: configuration, reporting, end-user training, integrations, security and data integrity. You will work with functional leaders to identify, define and deliver changes in a dynamic, high-growth environment.

The ideal candidate has exceptional technical, analytical, problem-solving and communication skills and is comfortable working with all levels of the organisation. You are self-directed and proactive, and you take the initiative to spot process improvements and see them through. You will gain a deep understanding of the GTM strategy and find new and creative ways to use Salesforce and its data to support more of the business, and you are motivated, team-oriented and passionate about Salesforce technology.

We will expect you to:

• Own the platform: Own the configuration, design, functionality, data integrity and end-user support of our Salesforce platform. Own and manage the Salesforce roadmap, balancing new capability with day-to-day support and continuous improvement.
• Architecture and design: Design and maintain the architecture of our Salesforce org, including the data model, object relationships, automation strategy and integration patterns. Assess when business changes call for a change in structure or design, and lead that redesign so the platform scales and evolves with the business. Make build versus buy decisions, and evaluate new Salesforce features, AppExchange packages and connected tools. Document the system architecture, data model and key design decisions.
• Build and configure: Configure and maintain custom objects, record types, fields, page layouts, formulas, validation rules, Flows, approval processes and installed packages. Build new features in Sales Cloud and extend the platform with Flow Apex or Lightning Web Components where configuration is not enough.
• Security, access and governance: Maintain user roles and profiles, permission sets, role hierarchy, sharing rules and security settings. Establish and run change control and release management, including sandbox strategy, testing and deployment standards. Identify production risks and areas for improvement, then prioritise, design and lead the successful rollout and adoption of new processes.
• Data and integrations: Manage data imports, de-duplication and clean-up, and set the standards that keep our data accurate. Lead our implementation of Agentforce, shaping how AI agents in Salesforce support our sales and marketing teams, from identifying use cases through to configuration, rollout and adoption. Manage the integration of applications connected to Salesforce, including but not limited to Marketo, Bizible, Chorus, Intercom and Claude.
• Stakeholders and enablement: Engage with business stakeholders to gather and analyse requirements, propose solutions that use Salesforce functionality, and turn approved solutions into high-quality deliverables. Partner closely with our Marketing Operations Manager, and collaborate with Revenue Operations, Marketing and other business stakeholders, to drive data integrity and the reliability of our standardised analytics, tools and processes. Partner with our revenue leaders to gain an understanding of our renewals and sales process to enable Salesforce to optimally support these workflows. Develop and deliver end-user training, and create and maintain all training materials and guides for Salesforce business processes.

Experience and skills we look for:

• Extensive experience with Salesforce Sales Cloud.
• Expert in building and maintaining Salesforce solutions, with a track record of both delivering new features and running day-to-day support.
• Experience designing Salesforce architecture, including data models, automation and integrations, for a growing business.
• Strong understanding of data structures and data modelling.
• Hands-on experience with security models, permissions, change control and release management.
• Salesforce Advanced Administrator certification, or working towards it. Platform App Builder or Application Architect certification is a plus.
• Ability to identify areas for process improvement and recommend and implement solutions.
• Proven creativity and problem-solving skills, and the ability to work independently and around obstacles.
• Ability to build effective relationships with business users, technical staff and executive management.
• Strong organisational and time management skills, with the ability to prioritise work and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Hands-on, flexible and service-minded, with a proven ability to embrace change.
• Experience with Apex and/or Lightning Web Components is a plus.
• Experience with Agentforce or other AI capabilities in Salesforce is a plus.

Benefits

At Kitman Labs we pride ourselves on being the best and working with the best, so it should be no surprise that we are also dedicated to keeping the best through building a world-class work culture. We truly believe that a successful company begins through having an outstanding and inspiring culture, so our benefits reflect this:

• Competitive salary
• Health insurance for employee & dependants
• Meaningful equity
• Pension Plan
• Life Cover
• Income protection
• Wellbeing benefits

Location

While this role allows for remote work, occasional face-to-face gatherings are recommended.

Diversity

In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know.