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For Companies At a Glance
- Tasks: Support elite athletes by resolving challenges and enhancing their performance through data-driven insights.
- Company: Join Kitman Labs, a global leader in sports performance analytics.
- Benefits: Enjoy competitive salary, health insurance, equity options, and wellbeing benefits.
- Why this job: Make a real impact in the sports industry while working with top professionals.
- Qualifications: Bachelor's degree and 3+ years in elite sport or sports technology required.
- Other info: Remote work flexibility with occasional team gatherings.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Kitman Labs is a global human performance company, disrupting and transforming the way the sports industry uses data to increase the performance of the world's top athletes. Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry’s top data scientists, sports performance scientists, product specialists and engineers. The company received recognition by Fast Company in 2019 as one of the most innovative companies in the world. Kitman Labs’ advanced Outcome-driven Analytics and Performance Intelligence Platform are used by over 700 teams in 50 leagues on 6 continents spanning soccer, rugby, American football, baseball and ice hockey.
The Role
We are seeking highly motivated and knowledgeable individuals to join our team as an Applied Performance Specialist based in the UK. The ideal candidate will have experience in either elite level sport or in account management specifically with providing technical support.
Applied Performance Specialist's Expectations
- Provide day-to-day support and resolve customer challenges via e‑mail, phone calls, face‑to‑face conversations, and our in‑platform support tool, Intercom.
- Collaborate with sales team members to ensure client objectives are understood and can be executed immediately and effectively.
- Develop resources and disseminate information to coaches & practitioners through face‑to‑face meetings, electronic means, reports and presentations.
- Contribute to Customer success by collaborating with both internal team members and key customer stakeholders to develop proactive strategies to best assist organisations while also addressing their real‑time needs.
- Improve customer experience by helping improve their efficiency and processes to unlock greater productivity.
- Commitment to being a team player willing to work closely with Performance Strategists to collaborate across functions such as sales, product management, Engineering, and Data science.
- Display the ability to think critically and creatively to both solve problems and prioritise to most effectively support the Kitman Labs team and customers.
- Provide on‑call and at times scheduled weekend support to the Kitman Labs customer base via the in‑platform tool Intercom.
- Maintain appropriate account and system documentation via the usage of Salesforce and Jira platforms.
- Follow and implement established processes and best practices associated with creating Customer Success via technical support including:
- Account setup and creation
- System training and education
- Assistance with data migration, management, and analysis
- Knowledge, adherence, and application of industry standards for both data security and clinical best practices.
At a minimum
- Excellent communication & presentation skills, specifically utilising Google Workspace tools.
- Ability to take initiative and work independently.
- Ability to travel semi‑regularly.
- Proven technical background and commensurate education (Bachelor's Degree minimum).
- Minimum 3 years of experience in any of the following areas:
- Elite Level Sports
- Sport Technology
- Customer support, service, or account management (preferably in a sports‑related industry or business.)
Required
- Bachelor’s degree in a relevant field (e.g., sports science, data science, engineering, performance analysis, or related)
- 3+ years of experience in elite sport, sport technology, or performance support
- Demonstrated technical literacy and analytical capability
Nice to haves
- 5+ years of experience working in or with elite sporting organisations
- Experience managing or migrating data across systems
- Knowledge of sports injury prevention, performance optimisation, and applied sports science
- Familiarity with medical record systems and data governance
Benefits
- Competitive salary
- Health insurance for employee & dependants
- Meaningful equity
- Pension Plan
- Life Cover
- Income protection
- Wellbeing benefits
Location
While this role allows for remote work, occasional face‑to‑face gatherings are recommended.
Diversity
In addition to building a team with diverse skill‑sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know. You can find information about how we process, share and keep your personal data safe by reading our privacy policy.
Applied Performance Specialist in Manchester employer: Kitman Labs Ltd.
Contact Detail:
Kitman Labs Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applied Performance Specialist in Manchester
✨Tip Number 1
Get to know the company inside out! Research Kitman Labs, their products, and their impact on the sports industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in elite sports or customer support aligns with the role of an Applied Performance Specialist. Keep it concise and impactful to grab their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kitman Labs team!
We think you need these skills to ace Applied Performance Specialist in Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for sports performance and data shine through. We want to see that you’re not just qualified, but genuinely excited about the role and what we do at Kitman Labs.
Tailor Your Experience: Make sure to highlight your relevant experience in elite sports or technical support. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kitman Labs Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of sports performance analytics and the specific technologies Kitman Labs uses. Familiarise yourself with their platform and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully communicated complex information to non-technical stakeholders.
✨Prepare for Problem-Solving Scenarios
Think of real-life situations where you had to troubleshoot or resolve customer issues. Be ready to share these examples during the interview, highlighting your critical thinking and creativity in finding solutions.
✨Demonstrate Team Spirit
Kitman Labs values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share instances where you contributed to a team’s success, especially in a sports or technical environment.
