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For Companies At a Glance
- Tasks: Support elite sports teams with data-driven performance solutions and enhance customer experiences.
- Company: Join Kitman Labs, a global leader in sports performance analytics.
- Benefits: Enjoy competitive salary, health insurance, equity, and wellbeing perks.
- Why this job: Make a real impact in the sports industry while working with top professionals.
- Qualifications: 3+ years in elite sport or tech support; strong communication skills required.
- Other info: Remote work flexibility with occasional team gatherings.
The predicted salary is between 36000 - 60000 £ per year.
Kitman Labs is a global human performance company, disrupting and transforming the way the sports industry uses data to increase the performance of the world's top athletes. Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry's top data scientists, sports performance scientists, product specialists and engineers. The company received recognition by Fast Company in 2019 as one of the most innovative companies in the world. Kitman Labs' advanced Outcome-driven Analytics and Performance Intelligence Platform are used by over 700 teams in 50 leagues on 6 continents spanning soccer, rugby, American football, baseball and ice hockey.
The Role
We are seeking highly motivated and knowledgeable individuals to join our team as an Applied Performance Specialist based in the UK. The ideal candidate will have experience in either elite level sport or in account management specifically with providing technical support.
Applied Performance Specialist's Expectations
- Provide day-to-day support and resolve customer challenges via email, phone calls, face to face conversations, and our in platform support tool, Intercom.
- Collaborate with sales team members to ensure client objectives are understood and can be executed immediately and effectively.
- Develop resources and disseminate information to coaches & practitioners through face to face meetings, electronic means, reports and presentations.
- Contribute to Customer success by collaborating with both internal team members and key customer stakeholders to develop proactive strategies to best assist organisations while also addressing their real time needs.
- Improve customer experience by helping improve their efficiency and processes to unlock greater productivity.
- Commitment to being a team player willing to work closely with Performance Strategists to collaborate across functions such as sales, product management, Engineering, and Data science.
- Display the ability to think critically and creatively to both solve problems and prioritise to most effectively support the Kitman Labs team and customers.
- Provide on call and at times scheduled weekend support to the Kitman Labs customer base via the in platform tool Intercom.
- Maintain appropriate account and system documentation via the usage of Salesforce and Jira platforms.
- Follow and implement established processes and best practices associated with creating Customer Success via technical support including:
- Account setup and creation
- System training and education
- Assistance with data migration, management, and analysis
- Knowledge, adherence, and application of industry standards for both data security and clinical best practices.
At a minimum
- Excellent communication & presentation skills, specifically utilising Google Workspace tools.
- Ability to take initiative and work independently.
- Ability to travel semi regularly.
- Proven technical background and commensurate education (Bachelor's Degree minimum).
- Minimum 3 years of experience in any of the following areas:
- Elite Level Sports
- Sport Technology
- Customer support, service, or account management (preferably in a sports related industry or business.)
Required
- Bachelor's degree in a relevant field (e.g., sports science, data science, engineering, performance analysis, or related)
- 3+ years of experience in elite sport, sport technology, or performance support
- Demonstrated technical literacy and analytical capability
Nice to haves
- 5+ years of experience working in or with elite sporting organisations
- Experience managing or migrating data across systems
- Knowledge of sports injury prevention, performance optimisation, and applied sports science
- Familiarity with medical record systems and data governance
Benefits
- Competitive salary
- Health insurance for employee & dependants
- Meaningful equity
- Pension Plan
- Life Cover
- Income protection
- Wellbeing benefits
Location
While this role allows for remote work, occasional face to face gatherings are recommended.
Diversity
In addition to building a team with diverse skill sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know. You can find information about how we process, share and keep your personal data safe by reading our privacy policy.
Applied Performance Specialist employer: Kitman Labs Ltd.
Contact Detail:
Kitman Labs Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applied Performance Specialist
✨Tip Number 1
Get to know the company inside out! Research Kitman Labs, their products, and their impact on the sports industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience in elite sports or customer support aligns with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Applied Performance Specialist
Some tips for your application 🫡
Show Your Passion for Performance: When you're writing your application, let your enthusiasm for sports performance shine through! We want to see how your experiences align with our mission to innovate in the sports industry.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in elite sports or technical support. We love seeing how your background fits with what we do at Kitman Labs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate effective communication just as much as you do!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role of Applied Performance Specialist.
How to prepare for a job interview at Kitman Labs Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of sports performance, analytics, and the specific technologies used by Kitman Labs. Familiarise yourself with their Outcome-driven Analytics and Performance Intelligence Platform, as well as any recent innovations in the industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Use Google Workspace tools to create a mock presentation or report that demonstrates your ability to convey complex information simply. This will help you stand out during the interview.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully resolved customer challenges or collaborated with teams. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your problem-solving skills and teamwork abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Applied Performance Specialist role. This not only shows your interest but also helps you determine if Kitman Labs is the right fit for you. Plus, it opens up a dialogue that can make the interview feel more like a conversation.
