At a Glance
- Tasks: Lead the Kith Treats shop, ensuring a top-tier experience for customers.
- Company: Join Kith, a globally recognised lifestyle brand with a passion for storytelling.
- Benefits: Competitive salary of £32,000 and opportunities for personal skill development.
- Other info: Flexible hours, including evenings and weekends, in a dynamic retail environment.
- Why this job: Be the face of Kith Treats and make a real impact on customer experiences.
- Qualifications: 2-3 years in sales, with a focus on customer service and teamwork.
The predicted salary is between 20800 - 25000 £ per year.
Location: Kith London (Regent Street)
Status: Full-Time
Compensation: £32,000
Position Summary: The Kith - Treats Lead is the face of the Kith Treats shop. They are friendly and welcoming, and strive to offer a top-tier experience to all new customers as well as returning ones. They are passionate and committed to delivering positive results for the brand. They are a support to the team.
RESPONSIBILITIES
- Work in perfect alignment with others and collaborate to build true team cohesion
- Work with the Treats Management Team to set goals for personal skill development for themselves and their team
- Maintain a warm, friendly, and personal approach toward team members and customers
- Ensure compliance with all company policies and procedures
- Respect the company’s needs regarding availability and scheduling
- Maintain the cleanliness of their sales area and assist the shop's management team with housekeeping responsibilities when needed
- Consistently promote and uphold exceptional customer service
- Demonstrate thorough knowledge of the products, company history, company policies, and store and brand strategies
- Handle opening and closing procedures for the registers
- Ensure compliance with and supervision of HACCP standards
- Customer service: monitor customer feedback left on social media and respond appropriately and promptly
REQUIREMENTS
- Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
- Licenses/Certificates: Valid Food Handler Certificate/License is required. Valid Smart Serve Certificate/License is required.
- Experience: 2 to 3 years of experience in a sales-related position. Experience in a food and/or beverage-related role would be a plus. Customer-facing experience would be an advantage.
- Skills/Abilities: Ability to interact openly and easily with others. Strong personal leadership skills and a desire to succeed. Ability to communicate effectively with customers, colleagues, managers, and leadership. Ability to perform business math. Ability to multi-task. Efficient communication. Ability to lift and move 30lbs. Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools. Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
- Professional Characteristics: Rigorous: Works with great attention to detail, ensuring that every aspect of a task, project, and/or process is thoughtfully considered, addressed, and executed for optimal results. Innovative: Operates with a forward-thinking, solution-oriented mindset, ensuring that projects, processes, and procedures are designed for long-term success and in the best interest of the brand. Team-oriented: Works effectively across teams and within their own team, ensuring that all decisions are shared as a collective effort, with strong awareness of their impact on others. They naturally serve as a guiding voice. Passionate: Works with passion and care, ensuring that strong ethics and empathy are at the core of their attitude. Their behaviour reflects the brand’s vision, mission, and goals in the best possible way.
WHO WE ARE
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is devoted to creating positive change through education, community and social impact.
Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process. All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.
Treats Lead employer: KITH
The Kith - Cafe London is an exceptional employer that values its team members by fostering a collaborative and dynamic work environment. With a focus on employee growth, we offer opportunities for skill development and career advancement in the vibrant culinary scene of London. Our commitment to quality and consistency not only enhances the guest experience but also ensures that our staff thrive in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Treats Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like KITH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to KITH
Don't be shy about reaching out to KITH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Treats Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about KITH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at KITH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
