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For Companies At a Glance
- Tasks: Lead and support the team in efficient store operations and merchandise handling.
- Company: Dynamic retail environment on Regent Street, London.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be a key player in a fast-paced team and develop your leadership skills.
- Qualifications: Experience in retail and strong communication skills required.
- Other info: Join a supportive team and make a real impact in store operations.
The predicted salary is between 34000 - 51000 £ per year.
ABOUT THE ROLE
Location: Regent Street (London)
Status: Full Time
Compensation: Competitive
Position Summary:
The Operations Supervisor works directly with the Operations Manager and other members of the Management team, to ensure all operational tasks are completed in the most efficient way possible.
Under the direction and guidance of the Operations Manager, they will not only delegate but actively participate in the execution of all assigned tasks. Collaboratively working with all levels within the store, the Supervisor will maintain organized and effective communication regarding all store matters.
The Supervisor is responsible for remaining the subject matter expert on all operational matters, to respond accordingly in the absences of the Operations Manager. Leading by example, the Supervisor will focus on the efficient execution of the merchandise handling, replenishment, and team train & development processes.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
RESPONSIBILITIES
Primary Responsibilities:
- Ensure execution of all shipment receiving and processing procedures, through delegation and active participation.
- In partnership with the Operations Manager, ensure the product is neatly organized and placed in the stock room and offsite storage.
- Provide concise feedback on overall and individual staff performance to the Management team for effective task delegation and scheduling purposes.
- Supervise and perform audits and transfers of damaged and defective merchandise, complete re-tickets, and phone orders.
- Track productivity and ensure that the team is meeting the standards and efficiency set by upper management.
- Continuously ensure all company policies and procedures are followed, while established standards are met.
- Ensure all delivery information is recorded and accurately reported.
- Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve results.
- Manages shipment supplies and fixtures and communicates needs to the leadership team.
- Ensures the stockroom is neat, clean, and organized.
- Influences employees to support an operationally efficient and effective process driven environment.
- Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
Special Projects/Tasks:
- Participate and assist in Physical Inventories as required by the business.
- Assist Merchandising team during visual initiatives, as needed.
REQUIREMENTS
Availability:
- Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
- Availability to consistently work weekends, special projects, drops/releases or as the business\’ needs require.
Experience:
- 6+ months in a customer facing role.
- 1+ year in a retail environment.
- 1+ year in an apparel operations role.
Skills/Abilities:
- Thorough communication with customers, peers, and Direct-Report(s).
- Efficient time management skills.
- Effective multi-tasker.
- Ability to manage/oversee multiple projects at once.
- Ability to lift and move 25lbs.
- Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
- Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
Professional Characteristics:
- Detail-Oriented
- Self-Starter
- Organized
- Team Player
Personal Characteristics:
- Supportive
- Solution-driven
- Natural Leader
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Work Location: In person
Operations Supervisor employer: KITH
Contact Detail:
KITH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and operations space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations management. Think about how you can showcase your experience in customer-facing roles and your ability to lead a team effectively.
✨Tip Number 3
When you get an interview, don’t just talk about your skills—show them! Bring examples of how you've improved processes or led teams in previous roles. This will help you stand out as a natural leader.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Supervisor role. Highlight your customer-facing experience and any retail operations roles you've had, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've led teams or improved operational efficiency in previous roles, as we love seeing initiative.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your ability to communicate clearly and concisely. Whether it's in your CV or cover letter, let us know how you've successfully collaborated with others in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at KITH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Supervisor role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential supervisor, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team or managed projects in the past. Highlight your experience in delegating tasks and providing feedback, as these are key aspects of the role.
✨Communicate Clearly and Effectively
Effective communication is vital in this position. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your ability to maintain organized communication.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational knowledge. Think of situations where you had to manage multiple tasks or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
