Customer Experience Associate

Position Summary

The Kith Customer Experience Associate operates as the customer’s concierge throughout their in‑store experience. They specialize in all areas of the store’s operations to ensure they can provide best‑in‑class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ultimate team player. Whether it is greeting customers, being an efficient cashier, or supporting the operations & visuals teams, they are ready to support the business’ needs across all departments. Working under the direction of the Manager on duty, the Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready to contribute to the customer’s experience from beginning to end.

About the Role

Location: Kith London (Regent Street)

Status: Part‑Time

Compensation: £14.42/ hr

Responsibilities

• Communicate with the Management team for overall responsibilities and directions on projects and tasks.
• Greet, assist, and provide best‑in‑class customer service to all Kith customers.
• Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.
• Under the direction of the Management team, efficiently complete cashier responsibilities including cash handling, processing returns and Mobile POS transactions.
• Provide friendly, professional, and accurate service at the registers.
• Partner with the Management team to execute action plans in the most efficient way possible.
• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
• Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operation.
• Assist in completion and accuracy of any/all operational tasks as business needs arise.
• Support sales floor replenishment, stockroom organization and upkeep of visual standards before, during and after the store’s hours of operation.
• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure brand visual standards are always met.
• Properly communicate sell‑through to ensure product availability.
• Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
• Assist store management team with housekeeping responsibilities including dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks

• Aid during any Visual initiatives as needed.
• Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management tasks as required by the business.

Requirements

• Availability: Open & flexible availability, including evenings, overnights, weekends, holidays, and ability to work weekends, special projects, drops/releases as the business requires.
• Experience: 1+ year(s) experience in a retail sales position; 1+ year(s) in customer service roles (preferred); 1+ year(s) in apparel, footwear, or luxury goods (preferred).
• Skills/Abilities: Efficient time‑management skills; ability to multi‑task and manage multiple projects; standing and walking for prolonged periods; ability to lift and move 25 lbs; ability to perform standard retail tasks including bending, twisting, climbing ladders or step stools.
• Professional Characteristics: Strong communicator; team‑player; self‑starter; adaptive and resourceful.
• Personal Characteristics: Personable and welcoming; energetic; consistent positive energy.

Equal Employment Opportunity: Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.