At a Glance
- Tasks: Lead a dynamic sales team to create an unforgettable customer experience.
- Company: Join the iconic Selfridges team in the heart of London.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Perfect for those who thrive in fast-paced environments and love teamwork.
- Why this job: Be a key player in enhancing customer satisfaction and driving sales.
- Qualifications: 2-3 years in leadership roles and retail experience required.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT THE ROLE
Location: Selfridges - 400 Oxford St, London W1A 1AB, UK
Status: Full Time
Compensation: Competitive
Position Summary:
The Assistant Shop Manager is primarily responsible for creating, maintaining and supporting a best-in-class customer experience in their store. Working under the direction of their Shop Manager, the Assistant Manager will ensure their sales team is set up for success. Overseeing a sales team that consists of Shop Supervisors and Associates, the ASM will consistently look to execute initiatives that are designed to drive customer satisfaction. From providing product knowledge, to completing transactions at the register, the Assistant Shop Manager can step in to support their team throughout the customer experience. Following the guidance and direction of the Shop Manager, the ASM helps establish individual and team goals for the sales team. Leveraging their Shop Supervisors and Client Advisors, the Assistant Shop Manager works to continuously elevate the customer’s experience and overall satisfaction. The AM will efficiently address any customer issues and elevate any matters to the Shop Manager and/or HQ business partners, when appropriate. The Assistant Shop Manager can provide support across all functionalities of the business, as assigned by the Shop Manager or as the business requires
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
RESPONSIBILITIES
Primary Responsibilities:
- Creates, supports, and maintains a top performing sales team by remaining focused on the customer experience.
- Continuously monitors the customer experience for areas of opportunity and overall improvement.
- Assists in maintaining systemic processes as assigned by their Shop Manager or as the business’ needs require.
- Executes initiatives designed to improve the customer experience and drive customer satisfaction.
- Supports any communication with HQ business partners, as assigned by the Shop Manager.
- Provides feedback on individual and team performance to the Shop Manager, for training & development purposes.
- Assist with delivering Product Knowledge or Brand Education to the store team.
- Acts as a liaison between their store and HQ, in the absence of the Shop Manager.
- Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.
- Maintains a working knowledge of all aspects of the business, to provide guidance or support when needed.
- Assists the management team to achieve performance goals and execute standard operating procedures.
- Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.
- Oversees and completes opening & closing procedures, as required by the business.
- Guide work activities during the day, as well as before and after normal store operating hours.
- Helps complete store administrative responsibilities when directed by the Shop Manager.
- Assist with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
Special Projects/Tasks:
- Assist with Inventory counts as business needs require.
- Assist Merchandising team during visual initiatives as required by the business.
- Lead any Store visits in the absences of the Shop Manager
REQUIREMENTS
Availability:
- Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
- Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Experience:
- 2-3 years of leadership experience in a customer-facing role.
- 3+ years of retail/apparel operations experience.
- 2+ years leading a team of Supervisors.
- Experience in a commission-based environment is a plus.
Skills/Abilities:
- Thorough communication and comfortable delegating tasks and responsibilities.
- Ability to efficiently multitask and manage multiple projects at once.
- Comprehensive computer skills, including but not limited to Microsoft Suite, Google Suite and Point of Sales systems.
- Ability to perform business math and simple business accounting.
- Ability to stand and walk for prolonged periods of time.
- Ability to lift and move 25lbs.
- Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
WHO YOU ARE
Professional Characteristics:
- Organized and detail oriented
- Comfortable with following up and holding themselves and others accountable
- Balanced between Operations and People Management
- Career driven
Personal Characteristics:
- Initiative taking
- Natural born leader
- Reliable
Assistant Shop Manager, Concessions - Selfridges in Birmingham employer: KITH
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee development. As an Assistant Shop Manager, you will thrive in a dynamic environment located in the heart of London, where you can enhance your leadership skills while contributing to a top-performing sales team. With competitive compensation and opportunities for career growth, Selfridges is committed to fostering a supportive atmosphere that values initiative and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager, Concessions - Selfridges in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like KITH, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like KITH!
We think you need these skills to ace Assistant Shop Manager, Concessions - Selfridges in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at KITH, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at KITH and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show KITH that you’re ready to jump in and contribute right away!
How to prepare for a job interview at KITH
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
