Assistant Manager

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About The Role

Location: Kith London (Regent Street)

Status: Full Time

Compensation: Starting at £35,000/annually (Competitive)

Position Summary

The Assistant Manager is primarily responsible for creating, maintaining and supporting a best-in-class customer experience in their store. Working under the direction of their General Manager, the Assistant Manager will ensure their sales team is set up for success. Overseeing a sales team that consists of Sales Supervisors and Associates, the AM will consistently look to execute initiatives that are designed to drive customer satisfaction.

Responsibilities

• Creates, supports, and maintains a top performing sales team by remaining focused on the customer experience.
• Continuously monitors the customer experience for areas of opportunity and overall improvement.
• Assists in maintaining systemic processes as assigned by their General Manager or as the business’ needs require.
• Executes initiatives designed to improve the customer experience and drive customer satisfaction.
• Supports any communication with HQ business partners, as assigned by the General Manager.
• Provides feedback on individual and team performance to the General Manager, for training & development purposes.
• Assist with delivering Product Knowledge or Brand Education to the store team.
• Acts as a liaison between their store and HQ, in the absence of the General Manager.
• Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.
• Maintains a working knowledge of all aspects of the business, to provide guidance or support when needed.
• Assists the management team to achieve performance goals and execute standard operating procedures.
• Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.
• Oversees and completes opening & closing procedures, as required by the business.
• Guide work activities during the day, as well as before and after normal store operating hours.
• Helps complete store administrative responsibilities when directed by the General Manager.
• Assist with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks

• Assist with Inventory counts as business needs require.
• Assist Merchandising team during visual initiatives as required by the business.
• Lead any Store visits in the absences of the General Manager

Requirements

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience

• 2-3 years of leadership experience in a customer-facing role.
• 3+ years of retail/apparel operations experience.
• 2+ years leading a team of Supervisors.
• Experience in a commission-based environment is a plus.

Skills/Abilities

• Thorough communication and comfortable delegating tasks and responsibilities.
• Ability to efficiently multitask and manage multiple projects at once.
• Comprehensive computer skills, including but not limited to Microsoft Suite, Google Suite and Point of Sales systems.
• Ability to perform business math and simple business accounting.
• Ability to stand and walk for prolonged periods of time.
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

Who You Are

Professional Characteristics:

• Organized and detail oriented
• Comfortable with following up and holding themselves and others accountable
• Balanced between Operations and People Management
• Career driven

Personal Characteristics

• Initiative taking
• Natural born leader
• Reliable