At a Glance
- Tasks: Lead the sales team to deliver an exceptional customer experience and achieve store goals.
- Company: Join Kith, a trendy lifestyle brand known for its unique storytelling and high-quality products.
- Benefits: Competitive pay, flexible hours, and opportunities for personal and professional growth.
- Other info: Dynamic work environment with a focus on community impact through The Kinnect Foundation.
- Why this job: Be a key player in creating memorable shopping experiences and shaping store culture.
- Qualifications: Management experience and strong communication skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
As the Customer Experience Supervisor you are responsible for supporting the management team in performing and completing tasks as assigned. You will provide guidance to the sales team while supporting a positive store environment. Supervisors act as role models for associates by exemplifying support service behaviours and completing tasks in their specified areas of responsibilities. The Customer Experience Supervisor contributes to a high performing team and consistently delivers a best-in-class customer experience. This role will be primarily focused on connecting with customers and employees, to assist in achieving store performance goals. As an important member of the management team, the Customer Experience Supervisor reinforces performance expectations by consistently displaying and exceeding the Brand vision and surpassing individual and store goals.
RESPONSIBILITIES
- Guides processes and completes work based on management’s direction on the sales floor and other functional areas within the store.
- Consistently ensures the customer experience remains a priority by exemplifying best-in-class service and holding the sales team to the company standard.
- Mentors the sales team by showcasing a genuine and effective in-store & after-sale customer experience.
- Partners in the implementation of initiatives designed to drive customer satisfaction and overall business.
- Assists the management team in achieving performance goals and fulfilling standard operating procedures.
- Supports store management by participating in and overseeing the completion of assigned tasks in a timely and efficient manner.
- Remains knowledgeable of all current initiatives, priorities, and business metrics by reading company communication and interacting with store management.
- Follows the direction of the store management team and collaborates effectively with all employees.
- Guide work activities during the day, inclusive of before and after normal store operating hours when a manager may not be present.
- Complete any store opening & closing tasks in the absence of a manager, or as required by the business.
- Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
- Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
- Participate and assist in the execution of any in-store or off-site events.
REQUIREMENTS
- Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
- Experience: 6+ Months of Management experience, 1+ year(s) of retail/apparel experience. Experienced in a commission environment is a plus but not required.
- Skills/Abilities: Strong Communication skills, Natural Leader, Ability to multi-task and manage multiple projects at one time, Ability to lift and move 25lbs, Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools, Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
- Professional Characteristics: Self-Starter, Strong communicator, Detail Oriented.
- Personal Characteristics: Reliable, Responsible, Personable.
WHO WE ARE
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is devoted to creating positive change through education, community and social impact. Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Customer Experience Supervisor employer: Kith London Limited
Kith London is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to connect with customers and each other to create a best-in-class shopping experience. With a strong emphasis on mentorship and professional growth, Kith offers competitive compensation and flexible scheduling, making it an ideal place for those seeking meaningful employment in the retail sector. Located in a dynamic city, Kith provides unique opportunities to engage with a diverse clientele while being part of a brand known for its creativity and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kith London Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kith London Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kith London Limited:Your cover letter is your chance to shine! Tell us why you want to work at Kith London Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kith London Limited!
How to prepare for a job interview at Kith London Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
