Internal Account Manager

Internal Account Manager

Heywood Full-Time 28800 - 42000 £ / year (est.) No home office possible
K

At a Glance

  • Tasks: Provide top-notch customer service and sales support in a dynamic B2B environment.
  • Company: Join Kite Packaging, the UK's 2nd largest packaging distributor with a focus on employee-ownership.
  • Benefits: Enjoy a competitive salary, flexible work-life balance, and options for holiday buy/sell.
  • Why this job: Be part of a fast-growing company recognised for its success and commitment to its people.
  • Qualifications: 2 years in B2B Customer Service, A-Level education, and strong communication skills required.
  • Other info: Opportunity to become a shareholder after 6 months of employment.

The predicted salary is between 28800 - 42000 £ per year.

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in Heywood. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In the past year Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’. Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate.

The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability. You will be involved in all aspects of the business cycle and offer an all-round customer focused approach.

Key Skills and Essential Experience:

  • 2 years experience in a B2B Customer Service role
  • Competent user of Microsoft Office functions
  • Educated to A-Level Standard (or equivalent)
  • Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

  • Be outgoing, positive and have excellent communication skills, particularly on the telephone
  • Be a strong and accurate administrator
  • Be commercially minded
  • Be a flexible and supportive member of the team
  • Manage a healthy workload and maintain focus and organisation
  • Be able to understand and effectively follow company process and procedure
  • Have a track record of customer service success and a desire to improve the customer experience
  • Show a desire to learn about new and existing products

What you’ll get:

  • Excellent competitive salary
  • Good work – life balance. 8:00am to 5:00pm Monday to Friday
  • Holidays 22 days rising to 25 days
  • Option to buy and sell holiday
  • After 6 months a range of benefits: life insurance, pension and an optional healthcare scheme
  • The option to become a shareholder in the business after 6 months employment
K

Contact Detail:

Kite Packaging Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Internal Account Manager

✨Tip Number 1

Familiarise yourself with Kite Packaging's products and services. Understanding their offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the company and its mission.

✨Tip Number 2

Brush up on your B2B customer service skills. Since the role requires a strong focus on customer experience, think of specific examples from your past roles where you successfully resolved issues or improved client satisfaction.

✨Tip Number 3

Practice your communication skills, especially over the phone. As this position involves a lot of telephone interaction, consider role-playing scenarios with a friend to enhance your confidence and clarity when speaking.

✨Tip Number 4

Showcase your organisational skills by preparing a plan for how you would manage your workload effectively. Be ready to discuss how you prioritise tasks and maintain focus in a fast-paced environment during your interview.

We think you need these skills to ace Internal Account Manager

B2B Customer Service Experience
Microsoft Office Proficiency
Strong Communication Skills
Organisational Skills
Numeracy and Mathematics Skills
Administrative Accuracy
Commercial Awareness
Team Collaboration
Workload Management
Process and Procedure Adherence
Customer Experience Improvement
Product Knowledge Acquisition
Positive Attitude
Flexibility

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in B2B customer service, particularly any roles where you've demonstrated strong organisational skills and effective communication. Use specific examples to showcase your achievements.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Internal Account Manager role at Kite Packaging. Mention their impressive growth and how you can contribute to their customer-focused approach. Be sure to align your skills with the key requirements listed in the job description.

Highlight Relevant Skills: When detailing your experience, emphasise your proficiency with Microsoft Office and any relevant administrative skills. Mention your ability to manage workloads effectively and your track record of improving customer experiences.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an Internal Account Manager.

How to prepare for a job interview at Kite Packaging

✨Showcase Your Customer Service Skills

Since the role focuses heavily on providing first-class customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in your previous B2B roles.

✨Demonstrate Organisational Skills

Highlight your ability to manage multiple tasks efficiently. You might want to discuss any tools or methods you use to stay organised, especially in a fast-paced environment.

✨Familiarise Yourself with Kite Packaging

Research Kite Packaging's products and services before the interview. Understanding their offerings will help you demonstrate your interest in the company and show that you're proactive.

✨Prepare for Questions on Teamwork

As a flexible and supportive team member, be ready to discuss how you collaborate with others. Share examples of successful teamwork and how you contribute to a positive work environment.

Internal Account Manager
Kite Packaging
K
  • Internal Account Manager

    Heywood
    Full-Time
    28800 - 42000 £ / year (est.)

    Application deadline: 2027-06-11

  • K

    Kite Packaging

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