Senior Account Manager

Company Description

Kitchen is a proudly independent creative agency built around the belief that the strongest ideas come from a brand’s authentic culture and the people behind it. The team researches, plans, writes, designs, codes, and produces content entirely in-house (from their very own coffee shop off Oxford Street), enabling fast, efficient, and highly creative work. This end-to-end approach supports impactful campaigns with integrity and longevity for a diverse range of clients. Kitchen’s “Inside Out Ideas” philosophy focuses on creating meaningful results and lasting partnerships. Joining Kitchen means contributing to a collaborative, hands‑on environment where creativity and curiosity are encouraged. The team like to have as much fun working together as they can (and it often results in better work too!)

Role Description

Personality is key to us. We require a candidate who is bursting with energy and passion. We are an independent agency of creative, ambitious and energetic people - currently a close small team akin to a passionate start up. We love what we do and we love working with each other. It is also important you are someone who likes and can contribute to a fun, vibrant agency culture and is keen to progress quickly to AD and beyond.

The Senior Account Manager role at Kitchen

This position is responsible for leading key client accounts, building strong relationships, and acting as a strategic partner who understands client goals and brand culture. Day-to-day tasks include managing projects from brief to delivery, coordinating with in‑house creative, design, development, and production teams, and ensuring work is delivered on time, on budget, and to a high standard. The Senior Account Manager will develop account plans, identify opportunities for growth, prepare proposals and presentations, and oversee campaign performance and reporting. This role also involves mentoring junior team members, contributing to process improvements, and supporting new business initiatives when needed. There is plenty of room to be promoted quickly and take on more responsibility for the right candidate with ambition and energy to succeed.

Qualifications / Experience

• Demonstrated experience in account management, client services, or similar roles within a creative, marketing, or digital agency environment.
• Confidence with social media (ideally enthusiastic with creating and posting your own content and building a following)
• Strong skills in relationship building, stakeholder management, and communication, with the ability to translate client needs into clear briefs and actionable plans.
• Proven project management capabilities, including organizing workflows, managing timelines and budgets, and coordinating cross-functional teams.
• Understanding of brand strategy, creative processes, and integrated campaigns across channels such as digital, social, content, and experiential.
• Comfort with data and performance reporting, including monitoring campaign results, drawing insights, and presenting recommendations to clients.
• Ability to work both independently and collaboratively, make informed decisions, and remain calm and solutions-focused in a fast-paced environment.
• Experience mentoring or overseeing junior colleagues, with an interest in team development and knowledge sharing.
• Relevant academic background or equivalent professional experience in marketing, communications, business, or a related field.
• Familiarity with common agency tools and platforms (e.g., project management software, collaboration tools, presentation tools); digital marketing or social media expertise is an advantage.
• Previous experience working with UK or international brands and the ability to operate effectively in a hybrid London-based work setting.

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