At a Glance
- Tasks: Support hotel operations by ensuring cleanliness and excellent guest service across various departments.
- Company: Charming 18th Century townhouse hotel in the heart of Chelsea.
- Benefits: Competitive pay, discounts, free meals, and opportunities for career growth.
- Other info: Great perks including retail discounts and a supportive work environment.
- Why this job: Join a vibrant team and make guests feel at home while developing your skills.
- Qualifications: Positive attitude, good communication skills, and flexibility to work varied shifts.
The predicted salary is between 23112 - 28248 £ per year.
A discreet, 18th Century Georgian townhouse located just off the King’s Road in the heart of London Chelsea.
IN BRIEF: A new exciting opportunity and position has opened up at Sydney House Chelsea: The Hotel General Assistant. This position will support the day-to-day operation of the hotel by maintaining high standards of cleanliness, presentation and guest service across multiple departments. The role requires flexibility, attention to detail and a proactive approach to ensuring the hotel operates efficiently and consistently delivers an excellent guest experience.
Reception
- Interact with customers in a professional, friendly and confident manner.
- Develop relationships with regular guests to maximise sales opportunities and generate future business.
- Rooming Guests and Room Service - Escort all arriving guests to their rooms; assisting with luggage & delivery of bedroom requests - drinks and extra amenities.
- Supporting the reception team with guest requests and checking in, providing regular break cover.
- Concierge support – build and maintain a working knowledge of the local (Chelsea) area, including restaurants, landmarks and places of interest; provide helpful local info and recommendations and support with transportation and restaurant reservations.
Housekeeping
- To clean and service the bedrooms, bathrooms and public areas as requested, to hotel standards.
- Support in pre-arrival room inspections, ensuring room is ready for occupation and complete with welcome letters.
- Cleaning of building exterior and public areas including bin and service areas, hotel arrival area (internal & external); plant care through the property.
- Completion of minor maintenance tasks such as cleaning external lights and signage; replacing of lightbulbs; highlighting maintenance issues and other tasks as assigned by the general manager.
- Ensuring the linen and supplies cupboards are well stocked and well maintained & organised.
Food & Beverage
- Regular support with breakfast service, ensure tables are set up and ready for service.
- Maintaining high service standards within the restaurant.
- Complete daily beverage and crisp stock counts.
- Replenish beverages and glassware, including stock rotation and date checks.
- Keeping on top of restaurant housekeeping including but not exhaustive of dusting of bar bottles, mirrors and glassware; restaurant floor (swept & mopped), cutlery and crockery clean and ready for use.
WHAT YOU’LL NEED TO DO:
- Flexibility to work early shifts starting at 7am, late shifts finishing at 9am and flexibility to work both.
- Know & understand Andrew Brownsword Hotels & ABode Hotels values of Originality, Personality & Quality.
- Assist other departments of the hotel wherever possible to deliver the best possible service.
- Be a focal point for our guests during service.
- Willing and able to be hands-on and operational, focusing on guest service during key service times.
- Has a positive outlook, always friendly and cheerful to guests and colleagues alike.
- Always immaculately groomed, an example to others.
- Is a good communicator, who loves engaging with our guests.
- Raise any issues or concerns with the General Manager.
- Ensure all relevant statutory regulations are adhered to.
- Always embrace tasks you are asked to do, your work will be varied and fair but it could be anything needed to support the team or your manager.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
General Assistant in London employer: Kitchen
The Falstaff, Canterbury is an exceptional employer that offers a vibrant work culture in a historic setting, just steps away from the heart of Canterbury. As a Weekend Breakfast Chef, you'll enjoy generous benefits including discounts at our sister hotel, opportunities for personal and professional development, and the chance to be part of a passionate team dedicated to delivering high-quality service. With a commitment to diversity and equal opportunities, we welcome applicants from all backgrounds to join us in creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kitchen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kitchen
Don't be shy about reaching out to Kitchen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Assistant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kitchen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kitchen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
