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- Tasks: Coordinate daily wheelchair assistance services and manage client requests.
- Company: Join a dynamic team dedicated to providing exceptional passenger support at airports.
- Benefits: Enjoy flexible hours, potential for remote work, and opportunities for growth.
- Why this job: Be part of a vital service that enhances travel experiences and supports diverse passengers.
- Qualifications: Previous dispatching experience preferred; strong communication and multitasking skills required.
- Other info: Fast-paced environment with opportunities for leadership and training new staff.
The predicted salary is between 30000 - 42000 £ per year.
The Dispatcher for the Wheelchair Operation is responsible for coordinating and managing the daily operations of wheelchair assistance services. This role involves answering calls from airline clients requesting passenger assistance, ensuring the smooth operation of services, and overseeing the performance of front-line employees. The Dispatcher will also be responsible for implementing disciplinary actions when necessary.
Key Responsibilities:
- Client Communication: Answer calls from airline clients requesting wheelchair assistance for passengers, ensuring all requests are documented and addressed promptly.
- Coordination: Dispatch wheelchair attendants to assist passengers, maintaining an organized schedule to meet client needs.
- Operational Oversight: Monitor daily operations to ensure efficiency and effectiveness in service delivery.
- Employee Supervision: Oversee front-line employees, ensuring they perform their duties according to company standards and policies.
- Quality Assurance: Conduct regular checks to ensure the quality of services provided meets client expectations.
- Disciplinary Actions: Implement disciplinary measures for front-line employees when necessary, following company guidelines.
- Customer Service: Address any issues or complaints from clients or passengers promptly and professionally.
- Training: Assist in training new employees and providing ongoing training for current staff.
- Safety Compliance: Ensure all employees follow safety protocols and procedures.
Qualifications:
- Experience: Previous experience in a dispatching role or similar position preferred.
- Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm under pressure and handle stressful situations effectively. Proficiency in using dispatch software and other relevant technology.
- Other Requirements: Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong leadership qualities and the ability to enforce policies and procedures. Knowledge of airport operations and safety regulations is advantageous.
Working Conditions:
This position involves working in a fast-paced, dynamic environment. May require standing, walking, and sitting for extended periods. Must be able to handle the physical demands of the job, including lifting and moving passengers when necessary.
Dispatcher - job post employer: Kitaabok
Contact Detail:
Kitaabok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher - job post
✨Tip Number 1
Familiarise yourself with the specific dispatch software used in the wheelchair assistance industry. Being proficient in this technology can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and difficult situations. Demonstrating your ability to remain calm under pressure during the interview can highlight your suitability for the role.
✨Tip Number 3
Research the company’s values and operational standards. Understanding what they prioritise in their services will help you align your answers during the interview and show that you’re a good fit for their team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Dispatcher - job post
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching or similar roles. Emphasise your communication skills, organisational abilities, and any experience with dispatch software.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Dispatcher role. Mention your ability to handle stressful situations and your experience in customer service, as these are crucial for the position.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking, leadership qualities, and knowledge of safety protocols. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kitaabok
✨Showcase Your Communication Skills
As a Dispatcher, you'll be the main point of contact for clients. Make sure to demonstrate your excellent communication skills during the interview by articulating your thoughts clearly and listening actively to the interviewer's questions.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills to manage multiple requests and schedules. Be prepared to discuss specific examples from your past experience where you successfully coordinated tasks or managed time effectively.
✨Demonstrate Calmness Under Pressure
Dispatching can be stressful, especially in a fast-paced environment. Share instances where you've remained calm and made effective decisions under pressure, showcasing your ability to handle stressful situations.
✨Familiarise Yourself with Safety Protocols
Understanding safety regulations is crucial in this role. Research common safety protocols related to airport operations and be ready to discuss how you would ensure compliance among your team during the interview.
