At a Glance
- Tasks: Assist in running a charity shop, providing excellent customer service and supporting volunteers.
- Company: Join The Kit Wilson Trust, a local charity dedicated to animal welfare.
- Benefits: Flexible working hours, part-time role, and the chance to make a difference.
- Other info: Opportunity for personal growth and to work with a passionate team.
- Why this job: Help rescue animals while gaining valuable retail experience in a supportive environment.
- Qualifications: Retail or customer service experience; strong communication and organisational skills.
The predicted salary is between 10.8 - 13.2 £ per hour.
Location
Uckfield
Hours
21 hours per week over 3 days
Pay
National Minimum Wage
Contract
Part-time/Permanent
The Kit Wilson Trust for Animal Welfare is looking for a Charity Retail Assistant Manager to join our Uckfield charity shop team.
This is a hands-on retail role working alongside the Shop Manager to help keep the shop running effectively and to a high standard.
Youwill work with customers, donors and volunteers, process and merchandisedonated stock, and take responsibility for the safe and effective running ofthe shop when the Shop Manager is absent.
Every item sold through our shops helps support the care andwelfare of rescued and rehomed animals at The Kit Wilson Trust.
Main Duties Include
- Providing excellent customer service to customers, donors and supporters.
- Supporting the Shop Manager with the day-to-day running of the shop.
- Taking responsibility for the shop in the absence of the Shop Manager.
- Supervising and supporting volunteers on shift.
- Processing, pricing and merchandising donated stock.
- Maintaining shop standards, housekeeping and stock organisation.
- Operating the till, cashing up and completing cash handling duties.
- Opening and closing the shop where required.
- Dealing with routine operational issues and providing appropriate handovers.
- Ensuring security, health and safety and GDPR procedures are followed.
- We Are Looking For Someone Who
- Has retail, charity retail or customer service experience.
- Is confident taking responsibility for the day-to-day running of a shop.
- Can motivate and work effectively alongside volunteers of different ages and backgrounds.
- Is organised, reliable and able to work independently.
- Has good customer service and communication skills.
- Is comfortable using tills, card machines and basic technology.
- Can work effectively as part of a small team and support the Shop Manager in maintaining high standards.
- Previous charity retail experience.
- Previous keyholder or supervisory experience.
- Knowledge of brands, fashion or donated stock standards.
Why Join Us?
The Kit Wilson Trust is a local animal welfare charity, andincome from our shops directly supports our work caring for and rehominganimals.
Our retail staff are trusted to take responsibility, use theirinitiative and work closely with volunteers to keep our shops welcoming, organised and effective.
- Additional Information
- 21 hours per week over three days.
- Working days are flexible and will be agreed with the successful candidate.
- The working pattern may include Saturdays.
- Based at our Uckfield charity shop.
- Subject to satisfactory references and a probationary period.
- The role includes responsibility for the shop in the absence of the Shop Manager.
- The role involves periods of standing, moving stock and handling donations.
- Animal Rescue Centre
Stonehurst Lane, Hadlow Down
East Sussex, TN22 4ED - #J-18808-Ljbffr
Charity Retail Assistant Manager in Uckfield employer: Kit Wilson Trust
Kit Wilson Trust provides a supportive work environment where employees can make a difference in animal welfare. The organization values community involvement and offers opportunities for personal and professional growth. Working here allows individuals to engage with customers and volunteers while contributing to a noble cause.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Retail Assistant Manager in Uckfield
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Kit Wilson Trust, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Charity Retail Assistant Manager in Uckfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Kit Wilson Trust that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Kit Wilson Trust will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Kit Wilson Trust and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Kit Wilson Trust
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Kit Wilson Trust, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Kit Wilson Trust!
