Service Lead, Therapeutic Services in England

About KT Healthcare

KT Healthcare is a family‑owned and growing private healthcare provider specialising in Neurodevelopmental, Brain Injury and therapeutic services. We are committed to delivering high‑quality assessments and therapeutic support that genuinely improve the lives of patients and their families.

The Opportunity

• Provide operational leadership and oversight across the Therapeutic Services department, ensuring effective and efficient service delivery across all pathways.
• Lead and manage the Therapeutic Services team, including therapists, coordinators and administrative staff, ensuring clear objectives, accountability and high performance.
• Oversee referral management processes from initial enquiry through to service implementation, ensuring timely responses and high standards of communication.
• Maintain oversight of therapist allocation and referral matching, ensuring services are assigned appropriately based on clinical suitability, availability and service requirements.
• Monitor therapeutic provision to ensure services remain within agreed parameters and contractual obligations.
• Support operational efficiency across the department and identify opportunities for continuous improvement and service development.

Key Responsibilities

• Act as the senior point of contact for Local Authorities, Councils, schools and external stakeholders regarding referrals, EHCP provision and therapeutic service delivery.
• Review and oversee EHCP requirements, ensuring therapists understand agreed levels of provision, session requirements and allocated hours.
• Lead the annual EHCP review process, coordinating therapist input, Local Authority communication and required amendments to therapeutic provision.
• Build and maintain strong relationships with Local Authorities, schools, NHS stakeholders, therapists and private sector partners.
• Support service growth through maintaining positive stakeholder relationships and ensuring high‑quality service delivery.

Team Leadership & Clinical Support

• Provide leadership, supervision, mentorship and operational guidance to the Therapeutic Services team.
• Promote a positive, collaborative and accountable working culture across the department.
• Support therapists through regular communication and operational oversight to ensure consistency and quality across services.
• Promote safeguarding, ethical practice and adherence to professional standards across all therapeutic pathways.

Governance, Quality & Compliance

• Maintain oversight of confidential records, ensuring compliance with GDPR, safeguarding and information governance requirements.
• Participate in audits, service evaluations and operational reporting activities to support governance and quality monitoring.
• Contribute to policy development, operational procedures and wider strategic initiatives across KT Healthcare.
• Work alongside the Managing Director and Co‑Founders to support service development, operational growth and business objectives.

About You

We are looking for an experienced and confident leader with the ability to motivate and manage teams effectively. You will be highly organised with strong operational and workload management skills, alongside excellent written and verbal communication abilities. You will be able to build strong relationships with Local Authorities, therapists, schools and external stakeholders, while confidently managing complex service pathways and competing operational priorities. You will be professional, proactive and solutions‑focused in your approach, committed to safeguarding, confidentiality and delivering high‑quality service standards. You will also be adaptable and comfortable working within a fast‑paced and evolving healthcare environment, with a genuine passion for improving patient outcomes and enhancing service quality.

Qualifications and Experience

• Degree‑level qualification or equivalent relevant professional experience.
• Minimum of 5 years’ experience within healthcare, therapeutic services, neurodevelopmental services, education or a related field.
• Minimum of 3 years’ experience in a leadership, supervisory or management role.
• Experience working with Local Authorities, EHCP pathways or multidisciplinary therapeutic services.
• Strong understanding of safeguarding, GDPR and information governance responsibilities.
• Proficiency in Microsoft Office and experience using operational or case management systems.
• Leadership or management qualification, or evidence of relevant leadership training.
• Experience in service development or transformation within healthcare or education settings.
• Experience supporting neurodevelopmental, mental health or therapy services.
• Experience working with commissioned services and external stakeholders.
• Experience interpreting operational data and producing service performance reports.

Why Join KT Healthcare?

KT Healthcare is a founder‑led, values‑driven organisation with a strong social purpose at its core. We are committed to delivering high‑quality, accessible healthcare services that genuinely improve lives, particularly across neurodevelopmental and specialist pathways. Our culture is collaborative, ambitious and grounded in integrity. As a growing family‑run business, we combine entrepreneurial pace with a strong sense of accountability and care — both for the people we support and for our internal team. Decisions are made with purpose, and senior leaders are closely involved in shaping the direction of the organisation.

Generous annual leave entitlement – 28 days PLUS Bank Holidays. Employee Assistance Programme – 24/7 Private Medical Insurance after probation completion. Sick Pay. Contributory Pension Scheme. Ongoing training and development opportunities.