At a Glance
- Tasks: Lead and support the Autism Diagnostic Service, ensuring high-quality service delivery.
- Company: KT Healthcare, a family-owned provider focused on accessible, person-centred care.
- Benefits: Competitive salary, 28 days leave, private medical insurance, and ongoing training.
- Other info: Join a values-driven team committed to improving lives and fostering professional growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in team leadership and operational management in a fast-paced environment.
The predicted salary is between 40000 - 50000 £ per year.
Location: Chichester (office-based, 5 days per week). We welcome applications from candidates living within a reliable commuting distance of the office.
About KT Healthcare
KT Healthcare is a family-owned private healthcare provider specialising in neurodevelopmental, brain injury and therapeutic services. We work with GPs, NHS ICBs, Local Authorities and private sector partners to deliver accessible, person-centred care. Due to continued growth within our Autism Diagnostic Service, we are seeking an experienced Deputy Operations Lead to support operational delivery, team leadership and service improvement.
The Role
Working closely with the Operations Lead, you will support the day-to-day management of the Autism Diagnostic Service, ensuring efficient, compliant and high-quality service delivery. You will lead Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, oversee operational performance, support workforce planning and contribute to continuous improvement initiatives. This role is ideal for a proactive operational leader who enjoys problem-solving, developing people and driving service excellence in a fast-paced healthcare environment.
Key Responsibilities
- Operational Management
- Support day-to-day delivery of the Autism Diagnostic Service.
- Assist with appointment scheduling, workforce planning and service coordination.
- Monitor operational performance and support achievement of service targets.
- Identify and implement process improvements and efficiencies.
- Support the introduction of new systems and ways of working.
- Provide operational cover during the Operations Lead’s absence.
- Provide day-to-day leadership and support to operational teams.
- Conduct supervision meetings, one-to-ones and appraisals.
- Support recruitment, onboarding, training and development.
- Promote a positive, collaborative and accountable culture.
- Assist with workload management and resource allocation.
- Patient Experience & Communication
- Support effective coordination of patient pathways and operational processes.
- Act as an escalation point for patient, clinician and operational queries.
- Assist with complaint investigation and resolution.
- Maintain effective communication between operational teams, clinicians and senior leaders.
- Governance & Compliance
- Support compliance with safeguarding, GDPR and information governance requirements.
- Maintain accurate operational records and data management practices.
- Assist with incident reporting, audits and quality improvement initiatives.
- Identify operational risks and support mitigation plans.
- Data & Reporting
- Support collection, analysis and reporting of operational data.
- Monitor KPIs and identify trends and improvement opportunities.
- Assist with workforce, referral and performance reporting.
- Contribute to data-driven decision-making and service development.
About You
You will be an organised and confident operational professional with experience leading teams in a fast-paced environment. You will have excellent communication skills, strong attention to detail and the ability to manage competing priorities while maintaining a professional, solutions-focused approach. You will be passionate about delivering high-quality services, developing people and contributing to a positive workplace culture.
Qualifications & Experience
- Experience in a supervisory, team leader or management role.
- Experience working in a fast-paced operational environment.
- Strong organisational and workload management skills.
- Excellent communication and interpersonal skills.
- Experience supporting or managing team performance.
- Strong analytical and problem-solving abilities.
- Ability to interpret data and identify trends.
- Proficiency in Microsoft Office and business systems.
- Understanding of confidentiality, safeguarding and professional standards.
- Experience within healthcare, clinical services or another regulated environment.
- Experience managing operational teams.
- Knowledge of GDPR and information governance requirements.
- Experience producing operational reports and performance data.
- Experience supporting service improvement or change initiatives.
- Understanding of autism diagnostic pathways or healthcare service delivery.
Why Join KT Healthcare?
KT Healthcare is a values-driven, founder-led organisation committed to improving lives through accessible, high-quality healthcare services. As a growing family-run business, we combine entrepreneurial thinking with accountability, collaboration and care. Our leadership team remains closely involved in shaping the organisation, creating opportunities for employees to contribute meaningfully and develop professionally.
Competitive salary dependent on experience. 28 days annual leave plus Bank Holidays. Employee Assistance Programme. Private Medical Insurance following successful completion of probation. Company Sick Pay. Contributory Pension Scheme. Ongoing training and development opportunities. Additional festive leave at Christmas.
Deputy Operations Lead - Healthcare Operations in Chichester employer: Kirsop-Taylor Healthcare Limited
KT Healthcare is an exceptional employer that prioritises a collaborative and accountable work culture, fostering professional growth and development within the healthcare sector. Located in Chichester, our family-owned organisation offers competitive salaries, generous annual leave, and comprehensive benefits, including private medical insurance and ongoing training opportunities, making it an ideal place for those passionate about delivering high-quality, person-centred care.
Contact Details:
Kirsop-Taylor Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operations Lead - Healthcare Operations in Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at KT Healthcare. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching KT Healthcare's values and services. Show us that you understand our mission and how you can contribute to our Autism Diagnostic Service. Tailor your examples to highlight your operational management skills.
✨Tip Number 3
Practice your problem-solving skills! We love proactive leaders who can think on their feet. Be ready to discuss how you've tackled challenges in previous roles and what improvements you've implemented.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at KT Healthcare.
We think you need these skills to ace Deputy Operations Lead - Healthcare Operations in Chichester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational management, especially in healthcare. We want to see how your skills align with the role of Deputy Operations Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:Since this role involves leading teams, it’s crucial to demonstrate your leadership experience. Share specific examples of how you've supported team performance and contributed to a positive workplace culture. We love to see proactive leaders who can inspire others!
Highlight Your Problem-Solving Abilities:This position is all about driving service excellence and improving processes. Be sure to include instances where you’ve identified issues and implemented effective solutions. We’re looking for someone who thrives in a fast-paced environment and can tackle challenges head-on!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Kirsop-Taylor Healthcare Limited
✨Know Your Stuff
Make sure you understand KT Healthcare's mission and the specifics of the Autism Diagnostic Service. Familiarise yourself with the key responsibilities listed in the job description, especially around operational management and patient experience. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Think about specific challenges you faced and how you overcame them. This will highlight your ability to support and develop others, which is crucial for the Deputy Operations Lead role.
✨Be Data Savvy
Since the role involves monitoring KPIs and analysing operational data, brush up on your analytical skills. Be ready to discuss how you've used data to drive improvements in previous roles. This shows that you can contribute to data-driven decision-making and service development.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and future initiatives within the Autism Diagnostic Service. This not only shows your interest in the role but also helps you gauge if KT Healthcare is the right fit for you.
