Join North Yorkshire Council's operational team at one of our many multiuse venues, which host a wide variety of exciting events year-round. In this frontline, customer facing role, you will help deliver a first-class visitor experience. Your daily duties will include scanning tickets, ushering guests, performing pre-show checks, selling ice cream, and resolving ticketing queries.
We are looking for enthusiastic individuals to join our team on a flexible, casual basis. These relief-hour roles are perfect if you want to work on an ad-hoc basis around your existing commitments.
Key Responsibilities
- Deliver exceptional customer service by maintaining a polite, positive attitude and resolving customer feedback or complaints quickly and efficiently
- Undertake front-of-house duties and event stewarding, including scanning tickets, ushering guests to their seats, and managing entry
- Manage cash collection at events and concerts in strict accordance with established financial procedures
- Monitor stock levels and rotation, conducting regular inventory checks and reporting any shortages to the Line Manager
- Maintain site safety and visitor well-being, remaining alert to fire or accident hazards and acting as the designated Fire Marshall during emergency evacuations
- Adhere to Health and Safety and relevant hygiene legislation
- Support the Duty Manager in checking, cleaning, and replenishing public facilities to ensure they are in full working order
- Report accidents, maintenance issues and incidents promptly
- Demonstrate operational flexibility by providing shift cover for colleagues and undertaking reasonable additional duties as requested by Senior Managers
What we are looking for
- Working knowledge of Health and Safety and Hygiene regulations including COSHH
- Excellent interpersonal, communication and customer service skills, with a confident and professional approach, and the ability to handle customer feedback and complaints in a positive manner
- Ability to work independently using your own initiative, while actively contributing to a supportive team dynamic
- Self-motivated and enthusiastic, a multitasker who can remain calm under pressure
What can we offer you
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:
- a local government pension scheme
- family friendly leave
- salary sacrifice, employee cash backs and discount schemes
- learning, development and career advancement opportunities
- Health Assured - confidential help and support for your wellbeing
Key Dates
Closing Date: 06 September 2026
Company: North Yorkshire Council
Salary: £25,620 - £25,989
Location: Whitby, North Yorkshire
Sector: Corporate Services
Sector: Administration
Sector: Communications
Job Role: Officer
For more details or if you have any questions, reach out to Jill Gomez-Mannion on Jill.Gomez-Mannion@whitbypavilion.co.uk
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General Services Assistant in Whitby employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
