At a Glance
- Tasks: Support the delivery of care services and manage staff schedules effectively.
- Company: Join Wakefield Council, a supportive and community-focused organisation.
- Benefits: Competitive salary, generous holiday allowance, and wellness support.
- Other info: Enjoy a great work-life balance and access to fantastic employee benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSEs in English and Maths; customer care experience is a plus.
The predicted salary is between 26483 - 28142 £ per year.
We are currently looking to appoint a Support Planner, which will be working under the general direction and supervision of the Business Support Planner Lead and to work as a member of their enablement and peripatetic service to ensure the efficient and appropriate day‑to‑day delivery of service inclusive of reablement, long term care, extra care, nightcare and day services.
What will be expected from me?
- Effectively deal with queries and complaints
- Able to communicate effectively both orally and in writing
- Ability to keep accurate records and provide management information as appropriate
- Ability to use and maintain information technology systems
- Individual time management and prioritising essential workloads
- Organisational and team working skills
Knowledge
- Of issues relating to older people and physical disabilities
- Of health and safety issues in this area
- Understanding the need for confidentiality
Daily tasks/duties and responsibilities
- To allocate work, through use of the reablement IT Management Systems, to Home Care Staff to maximise effectiveness and efficiency within the service, including changes in service delivery plans, any absences of service users and of staff
- Advanced planning to promote and ensure continuity of reablement to service users and coordinating staff rotas and work schedules on a daily basis, to cover annual leave, sickness and training
- In liaison with reablement outreach practitioners and managers make decisions regarding changes to service delivery and communicating effectively with service users, staff and managers regarding these changes to ensure calls are not missed
- To ensure safe working practices by compliance with health and safety legislation and guidance
- To monitor and inform the reablement coordinator, through use of the electronic management systems, of changes to actual service delivered against the service user’s individual service delivery plan
- Input changes to service delivery plans
- To action care plan changes also and to inform or discuss with all affected parties, i.e. service users and support staff, and follow up with confirmation letter and document all discussions
This list is not exhaustive and outlines some key responsibilities.
Essential requirements:
- English and maths equivalent to GCSE pass level
- CLAIT, IBT Level II or equivalent experience
Desirable but not essential:
- NVQ 3 in customer care
What can I expect?
- We offer full-time working pattern of 37 hours per week
- £26,483 – £28,142
- 26-30 days holidays plus 8 Bank Holidays (Depending upon length of service)
- Office based position
- Support and access to high-quality training programmes to progress your career to the next level
- We are committed to supporting the wellbeing of our staff
- Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging
- Discounted and subsidised public transport
- Local Government Pension Scheme (LGPS)
- Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme, eligibility to apply for a Blue Light Card and many more
Want to know more?
If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.
Location: Wakefield, West Yorkshire
Support Planner in Wakefield employer: Kirklees Metropolitan Council
Wakefield Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Support Planner, you will benefit from comprehensive training programmes, a generous holiday allowance, and access to various wellbeing initiatives, all while contributing to meaningful services for the community in Wakefield, West Yorkshire.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Planner in Wakefield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Kirklees Metropolitan Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Kirklees Metropolitan Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Kirklees Metropolitan Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Kirklees Metropolitan Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Planner in Wakefield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Kirklees Metropolitan Council:Before hitting send, make sure to tailor your application specifically to Kirklees Metropolitan Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
