At a Glance
- Tasks: Be the friendly face of our leisure facility, providing top-notch customer service.
- Company: Join Wakefield Council and be part of a supportive team.
- Benefits: Competitive pay, generous holiday, hybrid work options, and wellness support.
- Other info: Enjoy discounts on transport, leisure facilities, and a great work-life balance.
- Why this job: Kickstart your career in a dynamic environment with clear progression pathways.
- Qualifications: Customer service skills and a positive attitude are key; experience is a plus.
The predicted salary is between 13.26 - 13.26 £ per hour.
Are you proactive, organised and passionate about customer service? We have an exciting opportunity to work on the Front of the House at one of our Aspire leisure facilities. Working as a Receptionist, you will be the first point of contact on the customer journey so an enthusiastic and friendly outlook is essential. A positive, can-do attitude is imperative, as is the ability to communicate clearly and work well in a team to ensure smooth operations.
The successful candidate must be able to work confidently in a fast-paced environment with a variety of customers, delivering a high level of customer service both face‑to‑face and over the phone. Experience working as a receptionist is desirable, as are recognised literacy, numeracy and IT qualifications.
Working within Wakefield Council, there are a variety of clear pathways for career progression and this could be the first step for you.
What can I expect?- A competitive salary
- Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
- Hybrid working (subject to role suitability)
- Access to high-quality training programs to advance your career to the next level
- We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work‑life balance as well as supportive leadership
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
- Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax‑efficient way to increase our pension
- Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12‑weeks exercise programme, discounts for a range of retail, entertainment, health and leisure providers, a cycle‑to‑work scheme, and many more
Salary: £13.05‑£13.26 per hour
Location: Wakefield, West Yorkshire
Receptionist (Casual) in Wakefield employer: Kirklees Metropolitan Council
As a Receptionist at one of our Aspire leisure facilities in Wakefield, you will join a supportive and dynamic team dedicated to delivering exceptional customer service. With a strong emphasis on employee wellbeing, we offer generous holiday entitlements, hybrid working options, and access to high-quality training programmes that foster career growth. Our commitment to work-life balance, alongside a range of attractive benefits including discounted transport and leisure memberships, makes us an excellent employer for those seeking a rewarding role in a vibrant community.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Casual) in Wakefield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kirklees Metropolitan Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kirklees Metropolitan Council and let us see your personality shine through!
We think you need these skills to ace Receptionist (Casual) in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kirklees Metropolitan Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Kirklees Metropolitan Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kirklees Metropolitan Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kirklees Metropolitan Council will surely appreciate.
