At a Glance
- Tasks: Process financial assessments and personal budgets while supporting staff and service users.
- Company: Join Wakefield Council, a supportive organisation focused on community wellbeing.
- Benefits: Enjoy competitive salary, generous holidays, hybrid working, and extensive training opportunities.
- Other info: Access to discounts, pension schemes, and a great work-life balance.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Strong numeracy, communication, and negotiation skills are essential.
The predicted salary is between 28598 - 31537 £ per year.
An opportunity has arisen for 1 X 37-hour, Assessment, Payment & Monitoring Officer within the Personalisation & Assessment Team. The successful applicant will be responsible for the processing of financial assessments and personal budgets, calculating and processing appropriate and timely payments, along with providing support and guidance to staff and service users in respect of Financial Assessments and Personal Budgets.
The post holder will be able to explain the charging, financial assessment, payment, and debt recovery process to a wide cross section of individuals with differing levels of understanding and knowledge. This will be face-to-face, over the telephone and written correspondence. In addition to this, the post holder will ensure that financial contributions are paid timely and that personal budgets are spent appropriately in line with the individuals agreed budget allocation.
Where financial contributions are not paid, or personal budgets are misspent, the successful applicant will be responsible for liaising and agreeing appropriate debt recovery actions (including raising invoices, banking of cheques, and taking card payments over the telephone) in line with Government legislation and Departmental Policies and procedures. To undertake visits to vulnerable service users or representatives in their own homes or across the district regarding monitoring and recovery of monies for cash personal budgets, commissioned services (managed accounts) and joint funded cases with children and education.
A high level of accuracy and numeracy, with excellent written, oral communication, negotiation & persuasion skills are required.
What can I expect?
- A competitive salary
- Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
- Hybrid working (subject to role suitability)
- Access to high-quality training programs to advance your career to the next level
- We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
- Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension
- Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.
Want to know more? If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.
Name: Sarah Haigh
Tel: 01924 307317
E-mail: sarahhaigh@wakefield.gov.uk
Company: Wakefield Council
Salary: Grade 6 SCP 12 £28,598 – SCP 18 £31,537
Location: Wakefield, West Yorkshire
Assessment & Payments Monitoring Officer - Hybrid in Wakefield employer: Kirklees Metropolitan Council
Wakefield Council is an exceptional employer that prioritises the wellbeing and professional growth of its staff. With a competitive salary, generous holiday entitlement, and hybrid working options, employees enjoy a supportive work culture that values work-life balance. The council offers extensive training programmes, a robust pension scheme, and a variety of employee benefits, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assessment & Payments Monitoring Officer - Hybrid in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Wakefield Council or similar organisations. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to financial assessments and personal budgets. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! Whether it’s face-to-face or over the phone, be ready to explain complex processes simply. This will demonstrate your ability to connect with service users effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Assessment & Payments Monitoring Officer - Hybrid in Wakefield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Assessment & Payments Monitoring Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your qualifications and experiences, especially those related to financial assessments and personal budgets. We appreciate clarity as much as you do!
Showcase Your Communication Skills:Since this role involves explaining complex processes to various individuals, make sure your written application reflects your strong communication skills. We’re looking for someone who can convey information effectively, so let that shine through in your writing!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Numbers
As an Assessment & Payments Monitoring Officer, you'll be dealing with financial assessments and personal budgets. Brush up on your numeracy skills and be prepared to discuss how you would handle calculations and ensure accuracy in payments. Practising some common financial scenarios can really help.
✨Communication is Key
You'll need to explain complex financial processes to people with varying levels of understanding. Think about examples from your past where you've successfully communicated difficult information. Be ready to demonstrate your oral and written communication skills during the interview.
✨Show Your Support Skills
This role involves providing guidance to staff and service users. Prepare to share experiences where you've supported others, especially in challenging situations. Highlight your negotiation and persuasion skills, as these will be crucial when discussing debt recovery actions.
✨Understand the Bigger Picture
Familiarise yourself with government legislation and departmental policies related to financial assessments and personal budgets. Being able to discuss how these regulations impact your work will show that you're not just focused on the numbers but also understand the context in which you operate.
