At a Glance
- Tasks: Process financial assessments and personal budgets, ensuring timely payments and debt recovery actions.
- Company: Wakefield Council is dedicated to supporting staff wellbeing and work-life balance.
- Benefits: Enjoy a competitive salary, generous holiday entitlement, and access to high-quality training programs.
- Other info: This role involves face-to-face interactions with service users across Wakefield.
- Why this job: Join a team that values accuracy and communication while making a difference in the community.
- Qualifications: Candidates must demonstrate high numeracy skills and excellent communication abilities.
The predicted salary is between 37000 - 44500 £ per year.
An opportunity has arisen for 3 X 37-hour Temporary Assessment, Payment & Monitoring Officers within the Personalisation & Assessment Team. The successful applicants will be responsible for the processing of financial assessments and personal budgets, calculating and processing appropriate and timely payments, along with providing support and guidance to staff and service users in respect of Financial Assessments and Personal Budgets.
The post holder will be able to explain the charging, financial assessment, payment, and debt recovery process to a wide cross section of individuals with differing levels of understanding and knowledge. This will be face-to-face, over the telephone and through written correspondence.
In addition to this, the post holder will ensure that financial contributions are paid timely and that personal budgets are spent appropriately in line with the individual's agreed budget allocation. Where financial contributions are not paid, or personal budgets are misspent, the successful applicant will be responsible for liaising and agreeing appropriate debt recovery actions (including raising invoices, banking of cheques, and taking card payments over the telephone) in line with Government legislation and Departmental Policies and procedures.
To undertake visits to vulnerable service users or representatives in their own homes or across the district regarding monitoring and recovery of monies for cash personal budgets, commissioned services (managed accounts) and joint funded cases with children and education. A high level of accuracy and numeracy, with excellent written, oral communication, negotiation & persuasion skills are required.
What can I expect?
- A competitive salary
- Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
- Hybrid working (subject to role suitability)
- Access to high-quality training programmes to advance your career to the next level.
- We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work-life balance as well as supportive leadership.
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
- Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax-efficient way to increase our pension.
- Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise programme, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.
Assessment, Payment and Monitoring Officer x3 in Wakefield employer: Kirklees Metropolitan Council
Wakefield Council offers a supportive environment with a focus on staff wellbeing and career advancement. Located in Wakefield, West Yorkshire, the council provides a Local Government Pension Scheme and various discounts for transport and leisure activities. The Personalisation & Assessment Team is committed to delivering quality services to the community.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
