At a Glance
- Tasks: Process financial assessments and personal budgets while supporting staff and service users.
- Company: Join Wakefield Council, a supportive organisation focused on community wellbeing.
- Benefits: Competitive salary, generous holiday, hybrid working, and extensive training opportunities.
- Other info: Enjoy discounts on transport, leisure facilities, and a great work-life balance.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Strong numeracy, communication, and negotiation skills are essential.
The predicted salary is between 28598 - 31537 £ per year.
An opportunity has arisen for 1 X 37-hour, Assessment, Payment & Monitoring Officer within the Personalisation & Assessment Team. The successful applicant will be responsible for the processing of financial assessments and personal budgets, calculating and processing appropriate and timely payments, along with providing support and guidance to staff and service users in respect of Financial Assessments and Personal Budgets.
The post holder will be able to explain the charging, financial assessment, payment, and debt recovery process to a wide cross section of individuals with differing levels of understanding and knowledge. This will be face-to-face, over the telephone and written correspondence. In addition to this, the post holder will ensure that financial contributions are paid timely and that personal budgets are spent appropriately in line with the individuals agreed budget allocation.
Where financial contributions are not paid, or personal budgets are misspent, the successful applicant will be responsible for liaising and agreeing appropriate debt recovery actions (including raising invoices, banking of cheques, and taking card payments over the telephone) in line with Government legislation and Departmental Policies and procedures. To undertake visits to vulnerable service users or representatives in their own homes or across the district regarding monitoring and recovery of monies for cash personal budgets, commissioned services (managed accounts) and joint funded cases with children and education.
A high level of accuracy and numeracy, with excellent written, oral communication, negotiation & persuasion skills are required.
What can I expect?
- A competitive salary
- Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
- Hybrid working (subject to role suitability)
- Access to high-quality training programs to advance your career to the next level
- We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
- Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension
- Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.
Want to know more? If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.
Name: Sarah Haigh
Tel: 01924 307317
E-mail: sarahhaigh@wakefield.gov.uk
Company: Wakefield Council
Salary: Grade 6 SCP 12 £28,598 – SCP 18 £31,537
Location: Wakefield, West Yorkshire
Assessment & Monitoring Officer in Wakefield employer: Kirklees Metropolitan Council
Wakefield Council is an exceptional employer that prioritises the wellbeing and professional growth of its staff. With a competitive salary, generous holiday entitlement, and access to high-quality training programmes, employees are supported in achieving a healthy work-life balance while contributing to meaningful community services. The hybrid working model, along with a range of benefits including discounted transport and leisure facilities, makes Wakefield a rewarding place to work for those seeking a fulfilling career in public service.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assessment & Monitoring Officer in Wakefield
✨Tip Number 1
Get to know the company! Research Wakefield Council and their values. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be explaining financial assessments to various individuals, make sure you can break down complex information into simple terms. Role-play with a friend if you need to!
✨Tip Number 3
Prepare for face-to-face interactions. Think about how you'd approach a visit to a vulnerable service user. Show empathy and understanding, as this is key in your role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at StudySmarter.
We think you need these skills to ace Assessment & Monitoring Officer in Wakefield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Assessment & Monitoring Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language that reflects your understanding of financial assessments and personal budgets. We appreciate a well-structured application that’s easy to read!
Showcase Your Communication Skills:Since this role involves explaining complex processes to various individuals, make sure your written communication shines through. We’re looking for clarity and professionalism in your application, so let your personality come through while maintaining a professional tone.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Numbers
As an Assessment & Monitoring Officer, you'll be dealing with financial assessments and personal budgets. Brush up on your numeracy skills and be prepared to discuss how you would handle calculations and payments. Practising some common scenarios can help you feel more confident.
✨Communication is Key
You'll need to explain complex financial processes to people with varying levels of understanding. Think about examples from your past where you've successfully communicated difficult information. Be ready to demonstrate your oral and written communication skills during the interview.
✨Show Your Support Skills
This role involves providing guidance to staff and service users. Prepare to share experiences where you've supported others, especially in challenging situations. Highlight your negotiation and persuasion skills, as these will be crucial when discussing debt recovery actions.
✨Understand the Role's Impact
Research Wakefield Council and understand how this role fits into their mission. Be ready to discuss how you can contribute to the wellbeing of service users and the community. Showing that you care about the impact of your work can set you apart from other candidates.
