Join our dedicated Homeless Prevention team and help people when they need it most.
As a Housing Advice Officer, you will provide early advice, manage a caseload, and support customers to access housing options and move towards stable, long‑term accommodation.
WHAT IS INVOLVED?
You will manage a caseload of customers at risk of homelessness, providing early advice, housing options, and support. You will help customers understand their options, make referrals, and support those in temporary accommodation to move into suitable long‑term housing.
You will work with customers to help them secure or maintain accommodation, assist with housing applications and benefit claims, and support colleagues in delivering services in line with homelessness legislation. The role also includes day‑to‑day administrative tasks such as handling enquiries, maintaining records, and arranging appointments.
We encourage you to contact Amanda Buschardt, Senior Housing Officer via email at Amanda.Buschardt@durham.gov.uk to arrange an informal discussion about the role.
WHAT WILL I NEED?
- NVQ Level 2 or equivalent
- Experience delivering telephone and face to face advice and assistance services.
- Experience of providing support to clients to achieve positive outcomes
- Knowledge of Housing and Homelessness legislation
Please refer to the attached Person Specification for the full criteria.
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
Rewards and benefits are subject to individual terms and conditions.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
Company: Durham County Council
Salary: Grade 4 £25,583 – £26,824
Location: Seaham, Durham
Sector: Education
Job Role: Officer
Contact Details:
Kirklees Metropolitan Council Recruitment Team
