At a Glance
- Tasks: Design user-centred services and lead workshops to improve resident experiences.
- Company: Join North Yorkshire Council's innovative Transformation team.
- Benefits: Enjoy shopping discounts, flexible working, and a great pension scheme.
- Other info: Hybrid working options available with excellent career development opportunities.
- Why this job: Make a real difference in service design while influencing positive change.
- Qualifications: Experience in service design and strong user-centred design skills required.
We are looking for an experienced service designer to join our growing team in Service Design and Digital Adoption. You will help teams understand how services really work, identify where they are falling short, and design practical improvements that make a difference to residents. If you enjoy working across organisational boundaries, influencing change, and helping others adopt user‑centred approaches, we’d love to hear from you.
You’ll guide the design of complex services, helping teams understand user needs, navigate competing priorities, and identify opportunities for improvement. You’ll champion good service design practice, leading workshops and helping teams tackle complex and ambiguous service challenges through a user‑centred approach. The role offers hybrid working, and you would be based at one of our key NYC hubs across the country, depending on which one is the most convenient for you.
About You
- Experience working in a service design role with a strong grounding in user‑centred design.
- Experience as a service designer, ensuring alignment with user needs and organisational objectives.
- Educated to degree level (Level 5) or equivalent experience.
- Experience selecting and applying service design methods from discovery through to implementation.
- Experience in leading the design of services within multidisciplinary teams and with diverse stakeholder groups.
- Strong background in stakeholder engagement, with the ability to build positive relationships and influence senior colleagues to adopt user‑centred design principles.
- Comfortable working in complex environments, balancing competing needs and helping teams make informed decisions.
- Evidence of ongoing commitment to continuing professional development (CPD).
Preferred
- Understanding of the local government context, procedures, and relevant legislation relating to service operation.
- Working knowledge of Government design principles and standards.
About Us
The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements.
Why Work for Us?
- Shopping discounts including home technology.
- Green car salary sacrifice schemes.
- Financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing.
- A favourable local government pension scheme and flexible working options.
Key Dates
- Closing date: 26th July 2026
- Company: North Yorkshire Council
- Salary: £47,181 – £51,356
- Location: Scarborough, North Yorkshire
- Sector: Corporate Services
- Sector: Communications
- Sector: IT
- Job Role: Officer
Senior Service Designer in Scarborough employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Scarborough
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