At a Glance
- Tasks: Assist in delivering top-notch customer service and maintain technical equipment at Scarborough Spa.
- Company: Join the friendly team at Scarborough Spa, a hub for entertainment and events.
- Benefits: Enjoy shopping discounts, health support, and a supportive work environment.
- Other info: Great opportunities for personal growth and development in a dynamic setting.
- Why this job: Be part of exciting events and make a real difference in customer experiences.
- Qualifications: Customer-focused attitude and keen attention to detail are essential.
The predicted salary is between 25620 - 25989 £ per year.
We are currently seeking enthusiastic individuals who can provide outstanding levels of customer service at Scarborough Spa.
About us
Scarborough Spa is situated in the South Bay, Scarborough. The venue is used for conferences, exhibitions, entertainment, live music and events such as the Scarborough Spa Orchestra and the annual Scarborough Jazz Festival. We are a friendly and driven team who put our customers at the heart of everything we do. We pride ourselves on delivering a professional, high standard service.
The role
As a Technician, you will assist in the day-to-day running and delivery of the facilities, entertainments & functions provided by the Service and to ensure that the front line operation provides excellent customer service.
Your duties will include:
- To assist in the supervision of organisations/theatre companies using the Scarborough Spa, to ensure the safe use of equipment.
- Follow the Council health and safety policies, safe working methods and industry good practice.
- To assist in the daily maintenance of the equipment in the plant rooms and technical areas and to ensure that these areas are kept clear and tidy and free from waste and litter.
- Set up and operate sound, lighting, AV and other performance and event technical equipment where required.
- Assist in ensuring that the buildings are open and any equipment is ready for use at the designated times.
- Erection/dismantling of any stages, platforms, backdrops, scenery, set etc.
What you will bring
If you are customer focused, have a high attention to detail then we want to hear from you!
What we can offer
In return for your hard work and dedication to our service, we can offer you the chance to be part of a strong and supportive team having access to great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing.
Please see our rewards brochure for more details.
Contact and Apply
For further information about this role please contact Lawrence James.
General Service Assistant – Technical in Scarborough employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Service Assistant – Technical in Scarborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kirklees Metropolitan Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kirklees Metropolitan Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace General Service Assistant – Technical in Scarborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kirklees Metropolitan Council:Your cover letter is your chance to shine! Tell us why you want to work at Kirklees Metropolitan Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kirklees Metropolitan Council!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
