Registration Service Officer – Frontline

Permanent, Full Time £25,959 to £28,621 per annum

Location: Benfleet

Working Style: Fixed-base worker

Working Hours: 8:50am to 5pm

Working Pattern (four week rolling):

• Week 1 – Monday to Tuesday and Thursday to Saturday (Wednesday lieu day)
• Week 2 – Monday to Friday
• Week 3 – Monday to Friday
• Week 4 – Monday to Friday

This job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means. While the base location is South Benfleet Library, the post holder will be required to work each week from Rayleigh Library and sporadically at Basildon Library. There may also be a requirement to attend training in Chelmsford. Please note that during the training period, the post holder will not be required to work Saturdays, but will work a day during the week instead to ensure full support is provided.

The Opportunity

The Registration Service Officer – Frontline is an essential front-line role, responsible for delivering one of the core elements of service delivery for the Essex Registration Service. Primarily responsible for registering Births, Deaths and Stillbirths, as well as taking Notices of Intent for Marriages and Civil Partnerships, the role requires organisation, attention to detail and good working knowledge of Microsoft applications. The role is fully trained, ensuring the competency and expertise to undertake all legislative and statutory duties and functions in compliance with General Register Office (GRO) governance and regulations, to meet Key Performance Indicators (KPIs) set out in the code of practice. The role also interacts with internal and external colleagues, partners and stakeholders to achieve desired outcomes. The successful candidate will have the opportunity to work in one of the largest and highest performing registration authorities in the country, alongside a highly dedicated, passionate team. The Essex Registration Service believes in delivering the best possible service to the residents of Essex, providing essential services during the most momentous and emotional events in someone’s life.

Accountabilities

• Responsible for ensuring Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
• Work collaboratively with internal and external stakeholders and partners to define requirements and complete accurate Registrations.
• Utilise specialist skills, knowledge and experience to ensure the effectiveness of the Registration activities.
• Maintain a high standard of customer service, while being empathetic to the sensitive nature of the appointments.
• Understand the impact and reasoning behind agreed service levels and KPIs set out by GRO.
• Responsible for ensuring compliance with internal and external regulation systems such as end of day accounting and stock management.
• Responsible for working flexibly and collaboratively across structural boundaries as part of project and process teams in support of key outcomes.
• Understand our responsibility in adhering to legislation and practices surrounding data protection and confidentiality.
• Participate in service improvement initiatives, supporting colleagues and providing feedback in a professional and constructive way.

The Experience You Will Bring

• Commitment to customer care and a proven track record of adapting to different needs and requirements easily.
• Attention to detail with proven skills in delivering high quality, accurate outcomes in a relevant service.
• Understanding of confidentiality and data protection legislation.
• Ability to adapt and manage a workload with differing priorities.
• Working knowledge of Microsoft Office and web-based applications and the ability to navigate between them easily.
• Educated to ‘A’ level/NVQ 3 or equivalent by experience.

Benefits

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

EEO Statements

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.