At a Glance
- Tasks: Be the first point of contact for Property Services, assisting with repairs and maintenance.
- Company: Join Kirklees Metropolitan Council, a supportive and dedicated team.
- Benefits: Enjoy generous annual leave and a strong Local Government Pension scheme.
- Other info: Collaborative work environment with opportunities for personal growth.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Excellent customer service skills and experience in administrative support.
The predicted salary is between 24000 - 28000 £ per year.
Kirklees Metropolitan Council is looking for a Property Services Customer Support Officer to join their dedicated team. This full-time, office-based role involves acting as the first point of contact for Property Services, providing operational support across repairs, maintenance, and compliance.
The ideal candidate will possess excellent customer service skills and experience in administrative support.
Benefits include generous annual leave, a collaborative work environment, and a strong Local Government Pension scheme.
Property Services Helpdesk Officer (Customer Support) employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and collaborative work environment for the Property Services Helpdesk Officer role. With generous annual leave and a robust Local Government Pension scheme, employees are encouraged to grow and develop their skills while making a meaningful impact in the community.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Helpdesk Officer (Customer Support)
✨Tip Number 1
Make sure you research Kirklees Metropolitan Council and their Property Services. Knowing their values and recent projects can help you tailor your conversation during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in a helpdesk role. We all know that great communication is key, so being prepared will help you shine.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what it's like to work there and what the hiring managers are really looking for. Plus, it shows initiative!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available to help you land that job.
We think you need these skills to ace Property Services Helpdesk Officer (Customer Support)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, as this role is all about being the first point of contact for our clients.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the job description. Mention specific skills or experiences that relate directly to the Property Services Helpdesk Officer role.
Keep It Clear and Concise:When writing your application, clarity is key. We appreciate straightforward language and well-structured information. Avoid jargon and keep your sentences short and to the point.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Property Services Helpdesk Officer. Familiarise yourself with common repairs, maintenance processes, and compliance regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer support, be ready to share examples of how you've handled customer queries or complaints in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Questions
Anticipate questions related to administrative support and teamwork. Practice responses to questions like 'How do you prioritise tasks?' or 'Can you describe a time when you worked collaboratively with others?' This will help you articulate your experience clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
