At a Glance
- Tasks: Deliver first-class service to homeless families in temporary accommodation.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Inclusive workplace committed to equality and diversity.
- Why this job: Make a real impact by supporting vulnerable individuals during challenging times.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 38976 - 47229 £ per year.
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers. You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change.
You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents. Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Essential Qualifications, Skills and Experience
- Ability to work independently, motivated and put people first.
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients.
- Excellent customer service skills.
- Excellent organisational skills and the ability to prioritise.
- Commitment to maintaining and improving the quality of services provided.
Benefits
- 40 days annual leave (including Bank Holidays).
- Flexible working.
- Generous pension plan.
Equal Opportunities
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Property Management Officer employer: Kirklees Metropolitan Council
As a Property Management Officer with Richmond & Wandsworth Better Service Partnership, you will join a dedicated team that prioritises the well-being of vulnerable families in temporary accommodation. With a strong commitment to employee growth, a generous benefits package including 40 days of annual leave and flexible working options, and a supportive work culture that values diversity and inclusion, this role offers a meaningful opportunity to make a positive impact in the community while developing your professional skills.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting vulnerable families, think of examples from your past experiences where you've demonstrated empathy and problem-solving. Be ready to share these during your interview!
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage multiple cases or tasks at once. Use specific examples to illustrate how you prioritise and ensure timely communication with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and making a difference in the community.
We think you need these skills to ace Property Management Officer
Some tips for your application 🫡
Show Off Your Writing Skills:Since the role requires excellent written communication, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t forget to showcase your ability to write reports or letters, as this will be key in your day-to-day tasks.
Highlight Your Customer Service Experience:We want to see how you’ve supported vulnerable individuals in the past. Share specific examples of when you’ve provided exceptional service, especially in challenging situations. This will show us that you can handle the demands of the role with empathy and professionalism.
Demonstrate Your Organisational Skills:Being organised is crucial for this position. In your application, mention any experience you have managing multiple cases or projects simultaneously. We’re looking for someone who can prioritise effectively and keep everything on track!
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the Property Management Officer role. We can’t wait to hear from you!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Stuff
Make sure you brush up on the basics of property management and health and safety regulations. Familiarise yourself with common issues like damp and mould, as well as how to handle neighbour disputes. This knowledge will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with vulnerable service users. Share examples of how you've supported individuals in challenging situations, demonstrating your listening skills and calm approach. This will reassure them that you can provide the first-class service they need.
✨Communication is Key
Since you'll be writing reports and communicating with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you would handle written communication with residents and landlords, ensuring you convey professionalism and clarity in your responses.
✨Demonstrate Organisation Skills
Be ready to talk about how you manage multiple cases effectively. Share specific strategies you use to stay organised and prioritise tasks, especially when dealing with urgent repair issues or safety inspections. This will show that you can handle the busy nature of the role with ease.
