At a Glance
- Tasks: Design user-centred services and drive improvements for better resident experiences.
- Company: Join North Yorkshire Council's innovative Transformation team.
- Benefits: Enjoy shopping discounts, health assurance, and flexible working options.
- Other info: Hybrid working with opportunities for professional development.
- Why this job: Make a real impact by influencing change and enhancing service design.
- Qualifications: Experience in service design and strong stakeholder engagement skills.
We are looking for an experienced service designer to join our growing team in Service Design and Digital Adoption. Who can help teams understand how services really work, identify where they are falling short, and design practical improvements that make a difference to residents.
If you enjoy working across organisational boundaries, influencing change, and helping others adopt user‑centred approaches, we’d love to hear from you.
You’ll guide the design of complex services, help teams understand user needs, navigate competing priorities and identify opportunities for improvement, and champion good service‑design practice through workshops and a user‑centred approach.
The role offers hybrid working and you would be based at one of our key NYC hubs across the country, depending on which one is most convenient.
Qualifications and Experience
- Experience as a service designer, ensuring alignment with user needs and organisational objectives.
- Degree level education (Level 5) or equivalent experience.
- Experience selecting and applying service design methods from discovery through to implementation.
- Experience leading the design of services within multidisciplinary teams and with diverse stakeholder groups.
- Strong background in stakeholder engagement, ability to build positive relationships and influence senior colleagues to adopt user‑centred design principles.
- Comfortable working in complex environments, balancing competing needs and helping teams make informed decisions.
- Evidence of ongoing commitment to continuing professional development (CPD).
Additional Qualities
- Understanding of the local government context, procedures, and relevant legislation relating to service operation.
- Working knowledge of Government design principles and standards.
About the Team
The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements.
Benefits
- Shopping discounts, including home technology.
- Green car salary sacrifice schemes.
- Financial wellbeing and health assurance, including an employee assistance programme.
- A favourable local government pension scheme and flexible working options.
Company Information
- Company: North Yorkshire Council
- Location: Northallerton, North Yorkshire
- Sector: Corporate Services, Communications, IT
- Job Role: Officer
- Salary: £47,181 – £51,356
Closing date: 26th July 2026
Senior Service Designer in Northallerton employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
