At a Glance
- Tasks: Lead daily operations at Bowlees Visitor Centre and create engaging visitor experiences.
- Company: Join a passionate team dedicated to conservation and visitor engagement in the North Pennines.
- Benefits: Enjoy competitive pay, generous leave, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact on visitors' experiences while exploring stunning landscapes.
- Qualifications: Degree-level education and experience in customer-facing roles required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a
Visitor Services Officer to lead the day‑to‑day operation of Bowlees Visitor Centre, supporting visitors to discover and enjoy the spectacular landscapes, wildlife and heritage of the North Pennines National Landscape.
This temporary position lasts until 30th June 2029 and operates from February to November each year on a 10‑month annualised hours contract, with salary paid on a pro‑rata basis.
We encourage you to contact Simon Wilson, Programme Manager – Engagement, Heritage & Operations via email at simon@northpennines. org. uk to arrange an informal discussion about the role.
What Is Involved?
You will coordinate the operation of the centre and surrounding site, ensuring visitors receive a high‑quality experience while helping to deliver the National Landscape’s aims for conservation, education and visitor engagement.
- Leading the day‑to‑day operation of Bowlees Visitor Centre and associated site, ensuring a high‑quality visitor experience.
- Developing and delivering an engaging programme of events, activities and educational opportunities for visitors and groups.
- Managing the centre’s retail and hospitality, visitor information and volunteer programmes, including health and safety, cash handling and stock management.
- Building effective relationships with partners, local businesses, contractors and tourism organisations to support the development of the site.
- Supervising staff, supporting budget management and contributing to projects that enhance and promote Bowlees Visitor Centre and the wider North Pennines National Landscape.
What Will I Need?
- Educated to degree level or equivalent in an appropriate field and with significant relevant work experience.
- Experience working in a small customer facing business, establishment and/or visitor centre.
Please refer to the attached Person Specification for the full criteria.
Our Offer to You
The position offers a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
Rewards and benefits are subject to individual terms and conditions.
Equality, Diversity, and Inclusion
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement.
We welcome applications from everyone and make employment decisions based on skills and ability.
As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
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Visitor Services Officer in North East employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
