At a Glance
- Tasks: Support high-quality grounds maintenance and provide administrative support to the Parks Service.
- Company: Maldon District Council, committed to community welfare and environmental sustainability.
- Benefits: Generous holiday, flexible working, pension scheme, and employee assistance programme.
- Other info: Join a diverse team dedicated to service excellence and personal development.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: NVQ Level 3 in relevant fields or equivalent experience; strong communication and IT skills.
The predicted salary is between 30599 - 32489 £ per year.
Maldon District Council is working in partnership with Essex Shared Services to support the role of Parks and Countryside Support Officer, a full‑time position offering hybrid working with an expectation of attending the Parks depot one day per week.
Role Purpose
- To support provision of a high‑quality grounds’ maintenance service across the Maldon District, ensuring parks, open spaces, and associated assets are well‑maintained.
- To provide high‑quality administrative support to the Parks Service.
- Ensure compliance with relevant legislation, council policies, and procedures for the Parks Service.
- Ensure accurate record‑keeping, reporting, and data management to support operational efficiency.
- To support the management of the Arboricultural Service Level Agreement and to undertake day‑to‑day decisions regarding this area of the service, referring more complex cases to the Principle Parks Team Leader.
- Ensure that enquiries, complaints, and service requests are handled promptly, consistently, and professionally.
- Effectively manage workloads, supporting the team in meeting deadlines and service standards.
- Be a role model for the service, demonstrating authenticity, integrity, resilience, and compassion, focusing on communication, personal development, and wellbeing.
Accountabilities – Service Delivery
- Maintain accurate and up‑to‑date records, databases, and documentation to support operational delivery and reporting requirements.
- Support the efficient planning and coordination of parks services, including supporting scheduling of work and monitoring of service delivery.
- Provide general administrative support to the Parks Services, including preparation of reports, performance data, budget management and routine correspondence.
- Maintain compliance with relevant legislation and follow council procedures and standards.
- Respond to enquiries, complaints, and service issues effectively and promptly, providing professional and sensitive support to customers, stakeholders, and contractors.
- Assist in coordinating workloads, resources, and operational tasks across the service to ensure efficient and effective delivery.
- Work collaboratively with staff, volunteers, contractors, and other partners to maintain high service standards and positive relationships.
- Demonstrate integrity, resilience, and compassion in all duties, upholding professional behaviours and promoting a safe and respectful working environment.
The Experience You Will Bring
- NVQ Level 3 in Arboriculture, Horticulture, Amenity Management, or equivalent experience in grounds maintenance.
- Evidence of continuous professional development (CPD) relevant to grounds maintenance or parks management.
- Relevant training or practical experience in office administration, record management, customer support or service coordination.
- IT proficiency, including competence with Microsoft Office 365 applications (Word, Excel, Outlook) and the ability to learn new systems quickly.
- Willingness to undertake relevant professional training or qualifications as required for the role.
- Understanding of grounds maintenance, arboricultural and horticultural practices.
- Working knowledge of relevant legislation, public health standards, and health & safety requirements.
- Experience in horticultural or grounds maintenance environment.
- Experience in leading or acting as lead officer within a team.
- Experience of supporting compliance with health & safety standards.
- Proven ability to act independently in planning and prioritising work.
- Effective communication skills to interact with colleagues, contractors, and the public.
- Sound organisational skills.
- Ability to identify risks, solve problems, and implement improvements.
Benefits
- The Local Government Pension Scheme
- Generous holiday entitlement
- Flexible and agile working
- Employee assistance programme
- Cycle to work scheme
- Salary sacrifice car lease scheme
- Discounted local gym membership
- Free parking
Equal Opportunity and Accessibility
Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.
Salary: £30,599.83 – £32,489.41 per annum
Location: Maldon, Essex
Sector: Housing, Neighbourhood Services
Parks & Countryside Support Officer in Maldon employer: Kirklees Metropolitan Council
Maldon District Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With benefits such as flexible working arrangements, generous holiday entitlement, and a commitment to diversity and inclusion, employees can thrive in their roles while contributing to the maintenance of beautiful parks and open spaces in the Maldon District.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parks & Countryside Support Officer in Maldon
✨Tip Number 1
Network like a pro! Reach out to people in the parks and countryside sector, attend local events, or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Maldon District Council and their parks services. Understand their values and recent projects so you can show how your skills align with their goals. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 3
Practice your communication skills! As a Parks & Countryside Support Officer, you'll need to handle enquiries and complaints professionally. Role-play common scenarios with a friend to build your confidence and ensure you're ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to the fantastic work being done in the Maldon District.
We think you need these skills to ace Parks & Countryside Support Officer in Maldon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in grounds maintenance and administration. We want to see how your skills align with the role of Parks & Countryside Support Officer!
Show Off Your Skills:Don’t forget to mention your IT proficiency, especially with Microsoft Office 365. We love seeing candidates who can handle data management and reporting like a pro!
Be Professional and Personable:When writing your application, keep it professional but let your personality shine through. We value authenticity and compassion, so show us who you are and how you can contribute to our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you into the process!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Grounds
Familiarise yourself with the key responsibilities of the Parks & Countryside Support Officer role. Understand the importance of grounds maintenance and be ready to discuss how your experience aligns with maintaining parks and open spaces.
✨Showcase Your Admin Skills
Since the role involves a lot of administrative support, prepare examples of your past experiences in record-keeping, report preparation, and data management. Highlight your proficiency with Microsoft Office 365, as this will be crucial for the job.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've handled enquiries or complaints in the past. Use specific examples that showcase your ability to interact professionally with customers, stakeholders, and team members.
✨Emphasise Your Team Spirit
This position requires collaboration with various partners. Share instances where you worked effectively within a team, supported colleagues, or contributed to service improvement initiatives. Show that you can be a role model for integrity and compassion in the workplace.
