At a Glance
- Tasks: Provide excellent customer service and promote reading in a welcoming library environment.
- Company: Join the Westmorland and Furness Council, dedicated to community service.
- Benefits: Enjoy a competitive salary, pension scheme, and generous annual leave.
- Other info: Flexible teamwork and opportunities for personal growth in a dynamic setting.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong customer service skills and effective communication abilities required.
The predicted salary is between 25989 - 25989 £ per year.
Key responsibilities
- Frontline Customer Service: act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
- Promoting Reading & Literacy: actively champion the joy of reading. You will help customers discover new authors and support literacy initiatives across the service.
- Information and IT Support: deal effectively with all customer enquiries—face‑to‑face, over the phone, and digitally including support with IT and digital services.
- Operational Duties: carry out essential general library duties, support building security, and perform basic health & safety tasks.
- Events and Activities: actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
- Flexible Teamwork: work collaboratively as part of a dedicated team. Be able to travel – main work base will be Sedbergh but there may be times when cover is needed in any of the South Lakes library locations including Ambleside, Windermere, Milnthorpe, Grange‑over‑Sands, Kendal and Kirkby Lonsdale.
Who we are looking for …
- Exceptional Customer Focus: proven experience in delivering excellent customer service and supporting colleagues in achieving high standards of service delivery.
- Communication: highly effective communication skills, able to interact clearly and confidently with diverse customer groups.
- Lone working: this role will require you to work independently in a branch and understand the principles of lone working.
If you have the drive, ambition, and desire to improve services for your local community, and are looking to develop a career in the public sector, we want to hear from you!
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discount schemes.
Library & Customer Assistant – WMF2959ee in Kendal employer: Kirklees Metropolitan Council
Westmorland and Furness Council is an excellent employer that prioritises a welcoming and inclusive work environment, making it an ideal place for those passionate about community service. With a strong focus on employee development, competitive benefits including a generous pension scheme and enhanced annual leave, and the opportunity to engage in diverse events and activities, this role offers meaningful engagement in the heart of Kendal, Cumbria. Join a dedicated team where your contributions directly impact literacy and customer service in the local community.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library & Customer Assistant – WMF2959ee in Kendal
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the latest books, events, and digital resources. This way, when you chat with potential employers or during interviews, you can show off your passion for reading and customer service.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to engage confidently with different customer groups is key. Try role-playing scenarios with friends or family to boost your confidence before any interviews.
✨Tip Number 3
Show your flexibility! Since this role involves working across various locations, be ready to discuss your adaptability in interviews. Share examples of times you've successfully worked in different teams or environments to highlight your teamwork skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Westmorland and Furness Council, which is a great first step towards landing that job!
We think you need these skills to ace Library & Customer Assistant – WMF2959ee in Kendal
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in delivering exceptional customer service. We want to see how you've made a positive impact on customers in the past, so share specific examples that demonstrate your ability to create a welcoming environment.
Communicate Clearly:Effective communication is key for this role. When writing your application, use clear and confident language. We’re looking for candidates who can interact well with diverse groups, so don’t shy away from showcasing your communication skills!
Embrace Flexibility:This position requires flexibility in working locations and duties. In your application, mention any experiences where you've adapted to change or taken on various roles. We love candidates who are ready to jump in wherever needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Customer Service Basics
Since this role is all about frontline customer service, brush up on your customer service skills. Think of examples where you've gone above and beyond for a customer. Be ready to share how you create a welcoming environment and handle difficult situations.
✨Show Your Passion for Reading
This job involves promoting reading and literacy, so be prepared to discuss your favourite books or authors. Share how you would encourage others to discover new reads and support literacy initiatives. Your enthusiasm can really shine through!
✨Familiarise Yourself with IT Support
You'll need to deal with customer enquiries across various platforms, including digital services. Brush up on common IT issues that library users might face and think about how you would assist them. Being tech-savvy will definitely give you an edge.
✨Emphasise Teamwork and Flexibility
This role requires collaboration and flexibility, especially since you may need to cover different locations. Prepare examples of how you've worked well in a team and adapted to changing circumstances. Show that you're ready to jump in wherever needed!
