At a Glance
- Tasks: Be the first voice for those in need, ensuring children's safety and support.
- Company: Join North East Lincolnshire Council, a passionate team dedicated to child welfare.
- Benefits: Full-time and part-time roles with competitive salary and supportive work environment.
- Other info: Flexible shift patterns with opportunities for professional growth and teamwork.
- Why this job: Make a real impact on children's lives while developing your skills in a meaningful role.
- Qualifications: Calm under pressure, strong communication skills, and a passion for safeguarding children.
The predicted salary is between 35235 - 35235 £ per year.
Can you be the first voice someone hears when they need it? Do you want to play a pivotal role within a child’s journey with social care? Make a lasting impact. We have two full time (37 hours) and one part time (24 hours) roles available to make a real, lasting difference to the lives of children and families. We’re looking for someone calm, curious and committed to getting it right for children.
As an ICP Worker within our Emergency Duty Team, you’ll be the first point of contact for members of the public and professionals who have concerns about a child. From that very first conversation, you’ll play a crucial role in helping to keep children safe.
About the role:
- You’ll take calls and quickly build a clear picture of what is happening, using a relational, strengths-based approach.
- You’ll explore whether a child is safe, identify any immediate risks or protective factors, and make sure the right questions are asked so nothing is missed.
- Calls can be emotional, complex and sometimes challenging. You’ll provide calm, structured support to callers who may be distressed, anxious or even hostile, while maintaining professional boundaries.
- At times, you’ll need to give clear and practical advice, including when emergency services may be required, ensuring that immediate safety is always a priority.
- You’ll gather and record detailed, accurate information in real time, using our internal Liquidlogic system, and carry out further checks with partner agencies to build a full understanding of each situation.
- You’ll also ensure children’s voices are heard, actively seeking their views, wishes and feelings wherever possible.
- Working closely with partners, you’ll understand their roles and responsibilities and won’t hesitate to provide professional challenge where needed to ensure the best outcomes for children and families.
This is a critical out-of-hours safeguarding role, requiring you to respond to urgent situations outside of normal working hours, including evenings, nights, weekends, and bank holidays. Across your working week, you will operate a varied shift pattern which typically includes a combination of daytime duties within the Integrated Front Door (IFD) and out-of-hours work during evenings and weekends, delivered through a structured three-week rolling rota.
Who are we looking for?
- This is a role suited to someone who is calm under pressure, confident in difficult conversations, and genuinely passionate about safeguarding.
- You’ll need a keen eye for detail, a natural curiosity, and a strong sense of responsibility, knowing that your role is the very start of a child’s journey.
- You’ll need to be confident in assessing risk, applying threshold guidance, and making informed decisions about what needs to happen next, including when concerns must be escalated to a Social Worker.
- You’ll be joining a supportive team that puts children at the heart of everything it does—where your contribution will matter from the very first call.
Why join us?
You will be joining a passionate team that places children at the heart of the decisions they make and champions supporting each other every single day.
Key Dates:
- Interview date: W/C 22nd June 2026
- Company: North East Lincolnshire Council
- Salary: NJC25 £35,235
- Location: North East Lincolnshire
Initial Contact Point Worker – Emergency Duty Team employer: Kirklees Metropolitan Council
At North East Lincolnshire Council, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children and families. Our supportive work culture fosters collaboration and professional growth, ensuring that every team member feels valued and empowered to make a difference. With flexible working hours and a commitment to safeguarding, you will find a rewarding environment where your contributions truly matter.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Initial Contact Point Worker – Emergency Duty Team
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills align with what they're looking for. This will help you feel more confident when you get that chance to chat.
✨Tip Number 2
Practice makes perfect! Role-play potential interview scenarios with a friend or family member. This will help you stay calm under pressure and prepare you for those tricky questions about safeguarding and risk assessment.
✨Tip Number 3
Show your passion! When you get the opportunity to speak with them, let your genuine interest in safeguarding children shine through. Share personal experiences or stories that highlight your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a real impact in children's lives.
We think you need these skills to ace Initial Contact Point Worker – Emergency Duty Team
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for safeguarding and how it connects to your experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show us you understand what we're looking for in an Initial Contact Point Worker.
Showcase Your Skills:We’re looking for someone calm and curious, so give examples of how you've handled challenging situations in the past. Share specific instances where you’ve made a difference or supported someone in need.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this important role in our Emergency Duty Team.
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Initial Contact Point Worker. Familiarise yourself with the key aspects of the role, such as assessing risk and maintaining professional boundaries. This will help you answer questions confidently and demonstrate your genuine interest in safeguarding children.
✨Practice Active Listening
Given that this role involves handling emotional and complex calls, practice active listening techniques. During the interview, show that you can listen attentively and respond thoughtfully. This will not only help you connect with the interviewer but also reflect the skills you'll need to support distressed callers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations. Think of examples from your past experiences where you've had to remain calm under pressure or make quick decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Your Passion for Child Welfare
Let your passion for safeguarding children shine through during the interview. Share personal anecdotes or experiences that highlight your commitment to making a difference in children's lives. This will resonate with the interviewers and show that you're genuinely invested in the role.
