Job Title: Housing Application Development and Support Officer
Salary Range: £43,545 – £55,992 per annum
Permanent – Fulltime (36 Hours)
Location: Wandsworth, London
Other essential information: This is a hybrid role, currently mostly remote
Are you someone who enjoys using technology to improve services, solve problems and help people get the best from business systems?
As a Housing Application Development and Support Officer, you will play a key role in supporting, developing and improving NEC Housing, the department’s core digital system for delivering housing services to residents.
You will provide frontline support to users, gather and document requirements, test and implement system changes, and help ensure that new processes and modules are introduced effectively. You will also produce SQL reports and Power BI dashboards, deliver user training, maintain guidance materials, and contribute to continuous improvement so that the system supports efficient, accurate and resident-focused service delivery.
About the role
- Provide front line support for users of NEC Housing
- Lead on supporting and developing NEC Housing
- Collect and document user requirements, plan system changes, and manage testing (UAT)
- Manage the implementation of new processes and modules within NEC
- Review existing workflows and recommend improvements to drive efficiency and improve digital solutions
- Write SQL reports and design Power BI dashboards to meet the department’s reporting requirements
- Provide NEC Housing training to users and maintain training materials
- Attend NEC User Group meetings to keep up to date with developments and share best practice
Essential Qualifications, Skills and Experience
- Experience with database design and development
- Experience writing SQL scripts
- Ability to design Power BI dashboards
- Experience in designing and delivering IT training
- Working knowledge of Local Authority housing legislation and procedures
Benefits
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Equal Opportunities
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are proud to be a Disability Confident employer and we are committed to safeguarding and promoting the welfare of children and young people / vulnerable adults. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and appointment to these posts will be conditional upon a satisfactory Disclosure and Barring Service check.
We welcome reasonable adjustments to be made throughout the recruitment and selection process. To request adjustments, please let us know.
Company: London Borough of Richmond upon Thames and London Borough of Wandsworth
Sector: Public and Third sector, Regional Bodies
Job Role: Officer
Housing Application Development and Support Officer employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
