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- Tasks: Support the Fleet team with vehicle servicing, administration, and customer interactions.
- Company: Join a community-focused council dedicated to excellent service delivery.
- Benefits: Enjoy a great range of staff benefits and flexible working arrangements.
- Why this job: Be the first point of contact and make a real difference in your community.
- Qualifications: Strong communication skills and basic IT knowledge required.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Our employees are at the very heart of the services we provide to the community. To help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.
The Transport Services team are responsible for all aspects of road transport for the Council, from vehicle procurement, maintenance, and disposal of Kirklees Transport assets. You will work within the Fleet Support Team, a close-knit and supportive team that work flexibly to provide excellent customer experience for all our service users. You will be the first point of contact for customers and clients in connection with vehicle servicing and hires, including complaints/compliments about the service provision we provide. You will complete all associated aspects of administration to the Fleet Support function, a very varied role. You will have regular interaction with other departments across the Council, suppliers, and service providers to support the work of the Transport Services teams. As this is a customer-focused role, you will need to have great communication skills, both written and verbal. Good IT skills (Excel) are also required.
This is a varied role, but the main duties and requirements include:
- Needing a basic awareness of transport terminology and legislation.
- Providing customers with an estimate of work requirements with realistic completion timescales.
- Processing monthly financial recharges.
- Completing Notice of Intended Prosecutions.
- Processing vehicle accident paperwork, including using the Council insurance database to keep records up to date.
- Completing vehicle hire processes and inspecting hire and accident damaged vehicles.
- Tracking Workshops ‘Vehicle off-road’ KPI’s and keeping services up-to-date on serviceability levels.
- Undertaking reception duties at George St. Workshops, including initial administration process of driver vehicle defect reports.
For a full list of the role requirements please see the attached Job Profile.
If you have any questions about the role please contact Rosie Joyce (Fleet Support Manager) on 01484 221000 or by email: rosie.joyce@kirklees.gov.uk. To apply please click the Apply Now link below.
Fleet Support Officer employer: Kirklees Metropolitan Council
Contact Detail:
Kirklees Metropolitan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Support Officer
✨Tip Number 1
Get to know the company! Research Kirklees Council and their Transport Services team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when dealing with customers and clients during the interview process.
✨Tip Number 3
Brush up on your IT skills, especially Excel! Familiarise yourself with basic functions and data management. You might be asked to demonstrate these skills, so being prepared will give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Fleet Support Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about providing excellent customer experience, make sure to highlight any relevant experience you have in customer service. We want to see how you’ve handled customer queries or complaints in the past!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's transport-related. We appreciate a well-structured application that gets straight to the point!
Demonstrate Your IT Skills: Mention your proficiency with IT tools, especially Excel. If you've used spreadsheets for tracking or reporting, let us know! We’re keen on seeing how you can contribute to our administrative tasks.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the Fleet Support Team!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Transport Terminology
Familiarise yourself with basic transport terminology and legislation relevant to the role. This will not only show your interest in the field but also demonstrate that you understand the core aspects of the job.
✨Showcase Your Communication Skills
Since this role is customer-focused, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers or resolved complaints in the past.
✨Brush Up on IT Skills
Make sure you're comfortable using Excel and any other relevant software. You might be asked about your experience with data management or how you would handle administrative tasks, so be ready to discuss specific examples.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a vehicle hire process or dealing with a customer complaint. Prepare structured responses that highlight your problem-solving skills and ability to work under pressure.
