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- Tasks: Handle customer inquiries and manage administrative tasks for vehicle servicing.
- Company: Local government council dedicated to community transport services.
- Benefits: Supportive team environment and opportunities to make a difference.
- Why this job: Join a team that values communication and community impact.
- Qualifications: Strong communication skills and IT proficiency, especially in Excel.
- Other info: Great opportunity for personal growth and community involvement.
The predicted salary is between 30000 - 42000 £ per year.
A local government council in West Yorkshire seeks an individual for their Transport Services team. This customer-focused position involves handling inquiries about vehicle servicing and managing various administrative tasks like processing accident paperwork and tracking service levels.
Ideal candidates should possess excellent communication skills and proficiency in IT, particularly Excel. This role offers the chance to work in a supportive team environment and contribute to community transport services.
Fleet Support & Customer Care Specialist employer: Kirklees Metropolitan Council
Contact Detail:
Kirklees Metropolitan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Support & Customer Care Specialist
✨Tip Number 1
Get to know the company! Research the local government council and their Transport Services team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in contributing to community transport.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to handling inquiries and administrative tasks.
✨Tip Number 3
Show off your IT skills! Brush up on Excel and any other relevant software. You might be asked to demonstrate your proficiency, so consider preparing a quick example of how you've used these tools in past roles to manage data or streamline processes.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only makes it easier for us to track your progress but also shows your enthusiasm for joining our supportive team environment.
We think you need these skills to ace Fleet Support & Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills, especially with Excel. We want to see how your background fits the Fleet Support & Customer Care Specialist role!
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and passion for community transport services. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've successfully handled inquiries or resolved issues. We love seeing how you tackle challenges, especially in a customer-focused environment!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Stuff
Make sure you understand the ins and outs of vehicle servicing and the specific responsibilities of the role. Brush up on common inquiries you might handle and be ready to discuss how you would manage them.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate potential interview questions and responses, especially those related to customer care.
✨Excel at Excel
As proficiency in IT, particularly Excel, is crucial, be prepared to demonstrate your skills. Familiarise yourself with common functions and features that could be relevant to tracking service levels or processing paperwork.
✨Team Player Vibes
This position is all about working in a supportive team environment. Think of examples from your past experiences where you collaborated effectively with others, and be ready to share how you can contribute positively to the Transport Services team.
