The role
Job Title: Digital Content Designer
Salary Range: £40,260 to £54,507 per annum
Permanent – Fulltime
Location: Twickenham or Civic Centre and Wandsworth Town Hall
Other essential information: Up to 3 days working in the office
Objective of role
We are recruiting a skilled Digital Content Designer to join our team, responsible for providing digital services for both Richmond and Wandsworth Councils.
You will deliver high quality, accessible digital content that is driven by user needs. You will write, edit and publish content across our digital channels, with an aim to provide the best possible customer journey.
This will be focused across both Council websites, as well as our corporate intranet, where your work will help maximise internal staff engagement.
The role will require you to make complex language and processes easier to understand. You will work with subject matter experts to make sure content is accurate, and you will be able to explain your decisions and edits clearly to those who don’t recognise good web usability.
About the role
Content design and delivery
Create, maintain, and improve accessible, user-centred content across Richmond and Wandsworth Council websites, ensuring it meets content design standards, accessibility requirements, and best practice.
User experience and continuous improvement
Use analytics, user research, and customer feedback to improve user journeys, website structure and content effectiveness, helping residents find and complete tasks more easily.
Digital services and online forms
Design and develop online forms and digital services, working with stakeholders to gather requirements, create content and deliver effective online transactions.
Stakeholder support and collaboration
Work closely with council services to understand their needs, provide content advice and training, and lead regular content reviews to ensure online information remains accurate, relevant and user focused.
Website operations and quality assurance
Support the day-to-day management of both councils’ websites, including content updates, news publishing and customer enquiries, while maintaining high standards of quality, accessibility and continuous improvement.
Essential Qualifications, Skills and Experience
Experience of writing for the web and producing online content in a public sector or digital media context.
Excellent written, communication and interpersonal skills
Writing for the web and Plain English
Content design
Excellent time management and the ability to manage competing deadlines
Educated to degree level or relevant industry experience
Indicative Recruitment Timeline
Closing Date: Tuesday 13th October 2026
Shortlisting Date:W/C 19th October 2026
Interview Date: TBC (Interviews will be held in person)
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Company: London Borough of Richmond upon Thames and London Borough of Wandsworth
Salary: £40,260 to £54,507 per annum
Location: London (South), London (Greater)
Sector: Public and Third sector
Sector: Regional Bodies
Job Role: Officer
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Digital Content Designer employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
