At a Glance
- Tasks: Support residents with housing, homelessness, and domestic abuse issues in a collaborative environment.
- Company: Join Middlesbrough Council, dedicated to improving lives and community support.
- Benefits: Competitive salary, flexible working options, and professional development opportunities.
- Other info: Enjoy a warm welcome and comprehensive induction as part of our supportive team.
- Why this job: Make a real difference in people's lives while working with a passionate team.
- Qualifications: Experience in social care or support services and a drive to help others.
The predicted salary is between 26403 - 26403 £ per year.
We have an exciting role on offer within our Adult Social Care and Health Integration as a Customer Support and Advice Worker. At Middlesbrough, we truly live our values and incorporate them into everything we do. We are passionate about improving the lives of our residents, focused on achieving best outcomes and creative in the way we work with customers, ensuring they get the best support available.
This is an exciting time for Middlesbrough as we develop ACT (Accessing Change Together) which integrates council staff and partner organisations and provides a range of support and interventions in relation to service users who need support with Housing Support, Homelessness, Domestic Abuse and Substance misuse. ACT is an integrated service, which means that lots of support services are working together and using a shared case load management system. It will make it easier for service users to get access to services they need so they receive the right support and easier for council staff and partner organisations to work together and share information to improve outcomes for service users.
It is recognised that sometimes service users need help in several support areas. Working with a multi-disciplinary approach, the teams aim to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately. The team will work alongside other services including Adult and Children's Social Care and Public Health, to develop consistent pathways and effective processes.
We have a range of opportunities which have become available within ACT in three different but interconnecting teams: Front Door, Housing Solutions, and the Community Interventions Team. We are looking to recruit staff within those teams who have the drive to help improve and contribute to the ACT accessing change together vision, have experience of working effectively with a range of services and have the skills, passion and resilience to work creatively with service users who are accessing ACT and need ongoing support in relation to Housing, Homelessness and/or Domestic Abuse.
Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate). If this is you, this may be the opportunity you are looking for!
New staff joining Middlesbrough can expect a warm welcome from the teams, our Director and Chief Executive and full induction process.
For further information about ACT Accessing Change together or any of the amazing opportunities available please speak to Donna Rutter Front Door Team Manager on 01642 726800 or donna_rutter@middlesbrough.gov.uk
Customer Support and Advice Worker employer: Kirklees Metropolitan Council
Middlesbrough Council is an exceptional employer dedicated to improving the lives of our residents through innovative and integrated services. With a strong focus on employee development, flexible working options, and a supportive work culture, we empower our staff to make a meaningful impact in the community. Joining our team means being part of a collaborative environment where your skills and passion for helping others can truly shine.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Advice Worker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Middlesbrough Council. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the ACT programme and its values. Show us how your skills align with our mission to improve lives in Middlesbrough. We love seeing candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences that highlight your resilience and creativity in supporting service users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities within the ACT teams right there.
We think you need these skills to ace Customer Support and Advice Worker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the values and goals of Middlesbrough Council. Highlight your experience in supporting service users, especially in areas like Housing Support and Domestic Abuse, to show us you’re a great fit for the role.
Show Your Passion:We want to see your enthusiasm for improving lives! Use your application to express why you’re passionate about working in social care and how you can contribute to the ACT vision. Let your personality shine through!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to find. Use bullet points if it helps to break down your achievements!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity within the ACT teams.
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Stuff
Make sure you understand the role of a Customer Support and Advice Worker. Familiarise yourself with the key areas like Housing Support, Homelessness, and Domestic Abuse. Research Middlesbrough Council's ACT initiative and be ready to discuss how your skills align with their mission.
✨Show Your Passion
During the interview, let your passion for helping others shine through. Share personal experiences or examples where you've made a positive impact in someone's life. This will demonstrate your commitment to improving outcomes for service users.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various situations involving service users. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured within the ACT framework. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
