At a Glance
- Tasks: Deliver exceptional customer experiences and support venue operations at Marine Hall.
- Company: Join the vibrant team at Marine Hall, a cultural hub in Poulton-Le-Fylde.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Work evenings and weekends with a supportive team and exciting events.
- Why this job: Gain hands-on experience in event operations and customer service in a dynamic environment.
- Qualifications: Good literacy and numeracy skills; customer-facing experience is essential.
The predicted salary is between 24796 - 24796 £ per year.
Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose
As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities
- Deliver a high standard of customer care.
- Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.
- Ensure all customer feedback is received and escalated as necessary.
- Maintain high standards of venue marketing and presentation.
- Support efficient venue changeovers.
- With appropriate training, support the box office to manage show incoming.
Qualifications
- Good level of literacy and numeracy (Essential)
Skills
- Excellent attention to detail (Essential)
- Understanding of a ticketing system (Desirable)
- Good knowledge of event operations (Desirable)
Experience
- Experience of working in a busy customer-facing environment (Essential)
- Experience of ticketing systems (Desirable)
- Experience of managing priorities (Essential)
Additional Requirements
- Willingness to work unsociable hours, including evenings and weekends (Essential)
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance. Around 50% of time may be spent with the housekeeping team maintaining cleanliness of the venue with the remainder across customer facing functions to include box office, sales and show setup.
How to Apply
To apply online and for more information about this vacancy, please visit our web-site www.wyre.gov.uk
Closing date: 14 June 2026
Company: Wyre Borough Council
Salary: £24,796 (pro-rata)
Location: Poulton-Le-Fylde, Lancashire
Sector: Corporate Services
Sector: Customer Services
Job Role: Operative
Customer Operations Assistant employer: Kirklees Metropolitan Council
Wyre Borough Council is an excellent employer, offering a vibrant work environment at Marine Hall in Poulton-Le-Fylde, where you can thrive in a dynamic venue dedicated to exceptional customer experiences. With a strong focus on employee growth, you will have the opportunity to develop skills in retail, ticketing, and event delivery, all while enjoying a supportive culture that values teamwork and customer care. The role provides flexible working hours, including evenings and weekends, with the potential for overtime, making it an ideal choice for those seeking meaningful and rewarding employment in the cultural sector.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Assistant
✨Tip Number 1
Get to know the venue! Before your interview, take some time to visit Marine Hall and soak in the atmosphere. This will not only help you understand the customer experience but also give you some great talking points during your chat with the hiring managers.
✨Tip Number 2
Show off your people skills! As a Customer Operations Assistant, you'll be interacting with lots of visitors. During interviews or networking events, share specific examples of how you've provided excellent customer service in the past. We love hearing about real experiences!
✨Tip Number 3
Be proactive! If you see an opportunity to engage with potential employers, don’t hesitate to reach out. Whether it’s through social media or at local events, making connections can really boost your chances of landing that role. And remember, applying through our website is always a good shout!
✨Tip Number 4
Prepare for the unexpected! Working in a busy venue means things can change quickly. Think about how you would handle various scenarios, like a last-minute ticket sale or a customer complaint. Being ready to adapt will show your future employers that you're the right fit for the fast-paced environment at Marine Hall.
We think you need these skills to ace Customer Operations Assistant
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to the vibrant atmosphere at Marine Hall.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We love seeing how your past experiences can bring value to our team, so don’t hold back on those examples!
Attention to Detail is Key:Since we’re all about delivering exceptional experiences, pay close attention to your application’s presentation. Spelling and grammar matter, so give it a good proofread before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know the Venue Inside Out
Before your interview, take some time to research Marine Hall. Familiarise yourself with its history, events, and the types of experiences it offers. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you went above and beyond to meet customer needs, as this role is all about providing a high standard of care and support.
✨Demonstrate Your Team Spirit
As a Customer Operations Assistant, teamwork is key. Be ready to discuss how you've successfully collaborated with others in busy environments. Highlight your ability to manage priorities and support your colleagues, especially during peak times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
