Registration Service Advisor in Chelmsford

This is a varied and rewarding role at the heart of the Registration Service, offering the opportunity to contribute to a wide range of essential public services. As a Registration Assistant, you will be part of a dynamic team responsible for delivering a broad spectrum of administrative and customer-facing duties. From managing marriage bookings and citizenship ceremonies to supporting statutory registrations, no two days are the same.

You will be expected to apply your administrative expertise and customer service skills across multiple service areas, often working to tight deadlines and adapting to changing priorities. The role requires a proactive and flexible approach, with the ability to manage sensitive information with discretion and professionalism. You will engage with members of the public, internal teams, and external partners, ensuring a seamless and supportive experience for all.

This position offers a unique opportunity to develop a deep understanding of statutory services while contributing to the delivery of high-quality, person-centred outcomes. It is ideal for individuals who thrive in a fast-paced environment, enjoy variety in their work, and are committed to continuous improvement and public service excellence.

• Deliver a professional, customer-focused registration service, providing advice and guidance to customers across all registration functions, including births, deaths, notices of marriage and civil partnership, citizenship ceremonies and related services.
• Manage customer enquiries through a range of channels, including face-to-face appointments, telephone, email and digital platforms, resolving issues efficiently and empathetically.
• Accurately prepare, process and maintain registration records, certificates and associated documentation, ensuring data integrity and confidentiality.
• Support customers through significant life events, demonstrating sensitivity, professionalism and excellent communication skills in challenging or emotional circumstances.
• Assess customer needs and provide clear information on registration requirements, legal obligations and available services.
• Process applications, bookings and payments for registration services, maintaining accurate records and adhering to financial procedures.
• Work collaboratively with colleagues, registrars, healthcare professionals and other partner organisations to ensure effective service delivery.
• Ensure compliance with data protection, information governance, safeguarding, health and safety and equality legislation and policies.
• Support the achievement of team and service objectives, demonstrating flexibility to meet changing operational demands and customer needs.
• Maintain a thorough and up-to-date knowledge of registration legislation, policies, procedures and systems, participating in training and development activities as required.

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

With experience of working within an administration environment, good communication and IT skills and the ability to embrace change. Delivering good customer service will be key to success.

You will have access to a range of employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.