At a Glance
- Tasks: Help customers navigate the library and support IT services while promoting engaging activities.
- Company: Join Essex County Council and be part of a diverse, community-focused team.
- Benefits: Competitive salary, mobile work opportunities, and a chance to make a real difference.
- Other info: Enjoy a dynamic role with opportunities for creativity and teamwork.
- Why this job: Be a key player in transforming libraries and enhancing customer experiences.
- Qualifications: IT skills, customer service experience, and a driving licence are essential.
The predicted salary is between 25959 - 25959 £ per year.
Position Details: Permanent, Part Time, £25,959 per annum
Location: Shenfield
Overview: Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different depending on the location of our Libraries, and this is where your knowledge will be invaluable. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.
Key Responsibilities:
- First and foremost – you like helping people.
- If you’ve got some IT skills – self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all times.
- Deliver engaging story and rhyme sessions to groups of parents and toddlers in the library.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
- You’ll help with promotional activities – we generate income in all our libraries and value your ideas, especially ones that can be rolled out across all Libraries.
- Assisting customers to use the library catalogue and learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Data drives us – you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- Our smaller libraries have less staff, so we’ll ask you to help out with unlocking/locking up, and ask you to be a trusted keyholder.
Experience and Qualifications:
- Possession of a Driving Licence.
- Demonstration that you know how to use IT systems, or have the ability to learn.
- Customer service experience in any area.
- Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
- Enthusiasm and ideas.
- Enjoy working within a team to make us as brilliant as possible.
Company and Benefits:
Company: Essex County Council
Salary: £25,959 per annum
We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle. Expenses are paid in accordance with Essex County Council policy. Together, let’s create a welcoming and inclusive library experience for everyone.
Library Services Assistant: Customer Experience & IT Support in Brentwood employer: Kirklees Metropolitan Council
Essex County Council is an excellent employer that values diversity and inclusivity, offering a supportive work culture where your contributions directly enhance the community's library experience. With opportunities for personal growth and development, you will be part of a dynamic team dedicated to reimagining library services while enjoying competitive benefits and a flexible work environment in the vibrant location of Shenfield.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Services Assistant: Customer Experience & IT Support in Brentwood
✨Tip Number 1
Get to know the library's vibe! Before your interview, pop into the library and chat with staff or customers. This will give you a feel for the environment and help you tailor your answers to show how you can enhance the customer experience.
✨Tip Number 2
Show off your IT skills! Be ready to discuss any tech you've used, even if it's self-taught. Libraries are evolving, and your ability to adapt to new systems will make you stand out as a candidate who can support both staff and customers.
✨Tip Number 3
Bring your ideas to the table! Think about how you can contribute to promotional activities or improve services. Sharing your thoughts during the interview shows you're proactive and invested in making the library a better place for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the exciting changes happening in libraries.
We think you need these skills to ace Library Services Assistant: Customer Experience & IT Support in Brentwood
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping people shine through. Share any experiences where you've gone the extra mile for customers, as this is key to what we’re looking for!
Highlight Your IT Skills:Don’t forget to mention any IT skills you have, whether self-taught or through experience. We want to know how comfortable you are with technology, especially since you'll be assisting customers with self-service equipment.
Be Creative with Ideas:We love fresh ideas! If you have suggestions for promotional activities or ways to improve customer experience, include them in your application. Show us how you can contribute to making our libraries even better.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Library Services
Familiarise yourself with the services offered by the library and how they cater to different customer needs. Be ready to discuss how you can enhance the customer experience based on your understanding of these services.
✨Showcase Your IT Skills
Since IT support is a key part of the role, be prepared to talk about your experience with IT systems. If you've self-taught any skills, share specific examples of how you've used them to help others or improve processes.
✨Demonstrate Your Customer Service Skills
Think of examples from your past experiences where you’ve gone above and beyond for customers. Highlight your empathy and patience, especially in challenging situations, as these traits are crucial for this role.
✨Bring Ideas to the Table
The library is looking for innovative ideas to enhance services. Come prepared with suggestions for promotional activities or improvements that could benefit the library and its patrons. This shows your enthusiasm and willingness to contribute.
