At a Glance
- Tasks: Help customers navigate our evolving library services and create engaging experiences.
- Company: Join Essex County Council and be part of a diverse, community-focused team.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Be part of a dynamic team with a focus on inclusivity and innovation.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25959 - 25959 £ per year.
Position Details: Permanent, Part Time, £25,959 per annum
Location: Shenfield
Overview: Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different depending on the location of our Libraries, and this is where your knowledge will be invaluable. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.
Key Responsibilities:
- First and foremost – you like helping people.
- If you’ve got some IT skills – self-taught or not, that’s ideal. We use self‑service equipment, and our customers need your empathy and patience at all times.
- Deliver engaging story and rhyme sessions to groups of parents and toddlers in the library.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
- You’ll help with promotional activities – we generate income in all our libraries and value your ideas, especially ones that can be rolled out across all Libraries.
- Assisting customers to use the library catalogue and learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Data drives us – you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- Our smaller libraries have less staff, so we’ll ask you to help out with unlocking/locking up, and ask you to be a trusted keyholder.
Experience and Qualifications:
- Possession of a Driving Licence.
- Demonstration that you know how to use IT systems, or have the ability to learn.
- Customer service experience in any area.
- Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
- Enthusiasm and ideas.
- Enjoy working within a team to make us as brilliant as possible.
Company and Benefits:
Company: Essex County Council
Salary: £25,959 per annum
We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle. Expenses are paid in accordance with Essex County Council policy. Together, let’s create a welcoming and inclusive library experience for everyone.
Customer Services Assistant in Brentwood employer: Kirklees Metropolitan Council
Essex County Council is an excellent employer for those seeking a fulfilling role as a Customer Services Assistant in Shenfield. With a commitment to inclusivity and community engagement, we offer a supportive work culture that values your ideas and contributions. Employees benefit from opportunities for personal growth, a competitive salary, and the chance to be part of a transformative library service that prioritises customer experience and innovation.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Brentwood
✨Tip Number 1
Get to know the library's vibe! Before your interview, pop into the library and chat with staff or customers. This will give you a feel for the place and help you tailor your answers to show how you can fit in and contribute.
✨Tip Number 2
Show off your people skills! In your interview, share specific examples of how you've helped customers in the past. Whether it’s resolving an issue or just lending a friendly ear, we want to see your passion for customer service shine through.
✨Tip Number 3
Be ready to brainstorm! We love fresh ideas, so think about how you could enhance the library experience. Bring a couple of suggestions to the interview that could help us engage more with our community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the library world.
We think you need these skills to ace Customer Services Assistant in Brentwood
Some tips for your application 🫡
Show Your Passion for Helping People:When writing your application, make sure to highlight your love for helping others. We want to see that you genuinely care about providing a great experience for our customers in the library.
Demonstrate Your IT Skills:If you've got any IT skills, even if they're self-taught, be sure to mention them! We use self-service equipment, so showing us that you're comfortable with technology will definitely give you an edge.
Share Your Ideas:We’re all about innovation, so don’t hold back on sharing your ideas in your application. Whether it’s about promotional activities or improving customer service, we want to hear what you think could make our libraries even better!
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Know Your Library Services
Before the interview, take some time to familiarise yourself with the library services offered in your area. Understanding what makes each library unique will help you demonstrate your knowledge and show that you're genuinely interested in enhancing customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully helped customers. Whether it’s resolving an issue or providing information, being able to articulate these moments will highlight your ability to connect with people and provide excellent service.
✨Emphasise Your IT Skills
Since the role involves using self-service equipment and IT systems, be ready to discuss your technical skills. If you’ve learned any relevant software or tools, mention them! This shows you’re adaptable and willing to learn, which is crucial for this position.
✨Bring Ideas to the Table
Think about how you can contribute to promotional activities or improve library services. During the interview, share your ideas on how to engage customers or enhance their experience. This not only shows initiative but also aligns with the library's goal of evolving to meet customer demands.
