At a Glance
- Tasks: Support the Caretaking Team with administration and customer service tasks.
- Company: Join the Royal Borough of Greenwich, a supportive and community-focused organisation.
- Benefits: Earn while you learn with a competitive salary and gain a Level 3 qualification.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Organised, eager to learn, and enjoy teamwork.
The predicted salary is between 28617 - 28617 £ per year.
Are you organised, eager to learn, with a keen interest in business administration? Do you enjoy helping people and working as part of a team? If so, Royal Greenwich has an exciting opportunity for you to join our Caretaking Team as a Business Support Apprentice. As Business Support Apprentice, you will play a key role in supporting services that help keep our housing estates clean, safe, and well-maintained.
You’ll gain valuable workplace experience while earning a salary and studying towards a Level 3 Business Administration qualification. The Caretaking Team within the Directorate of Housing & Safer Communities is one of the Royal Borough’s most visible frontline services, delivering cleaning and estate services across council-owned housing estates and supporting residents throughout the borough. In addition to day-to-day estate cleaning, we also provide services relating to graffiti removal, void clearances, lift shaft cleansing, window cleaning, bin cleansing, Sheltered Housing cleaning, Temporary Accommodation handyperson services and fire door inspections.
You will be required to perform a range of basic administration duties, including:
- Note taking
- Communicating professionally with residents, Councillors, contractors and Royal Greenwich colleagues
- Handling calls received by the service
- Logging the calls and ensuring all the necessary information is gathered from the caller
- Dealing with basic enquiries and directing more complex calls to the appropriate team member
Under supervision, you will develop the skills and knowledge required to undertake the duties of a Business Support Assistant. Throughout the Apprenticeship programme you will support staff with the following duties:
- Monitoring service requests and supporting the efficient delivery of service to customers
- Updating records on the Council’s database systems, inputting accurate information and providing data and reports as required
- Taking notes at meetings
- Booking meeting rooms
- Photocopying, scanning and shredding documents
- Supporting the management of the team’s shared email inbox
- Dealing with telephone enquiries
- Logging communal repairs
Personal Development: To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification in Business Admin level 3 as part of an apprenticeship programme. To actively participate in their own development plan, which will be agreed with your line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.
As a Royal Greenwich apprentice, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.
Apprentice Business Support employer: Kirklees Metropolitan Council
Kirklees Metropolitan Council is an excellent employer, offering a supportive and flexible work environment for Childcare Lawyers in Northallerton. With hybrid working options and a strong commitment to employee growth, the council fosters a culture of collaboration and professional development, making it an ideal place for those passionate about making a meaningful impact in children's services.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
