At a Glance
- Tasks: Provide top-notch customer service via phone, email, and in person.
- Company: Join Hyndburn Borough Council, a leader in community services.
- Benefits: Competitive salary, flexible hours, and comprehensive training provided.
- Other info: Dynamic role with opportunities for growth and a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 28598 - 28598 £ per year.
Based at our Broadway Offices in Accrington, our Customer Contact team is responsible for 150,000 customers a year by telephone, email, web and in person. We provide a first-rate service to everyone in the Borough and we would like you to join our team. We want you to help us to build upon the already successful customer services delivered through our Customer Contact Centre and Hyndburn’s status as an excellent council.
We are recruiting for Contact Centre Officers to deliver information and guidance on all Council services including:
- Council Tax
- Housing Benefits
- Council Tax Support
- Waste and Recycling Services
- Environmental Health
- Elections
This is a versatile, busy and demanding role which requires an in-depth knowledge of all customer-facing services. Knowledge and experience of Benefits and Revenues is desirable, and a comprehensive training plan will be delivered.
With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers.
Hours of work are Monday – Friday 09:00 – 17:00. Flexible working may be available. If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you.
Closing date: 12 noon Wednesday 8 July 2026
Vacancy Ref: 2354
Company: Hyndburn Borough Council
Salary: £26,824 – £28,598 per annum
Location: Accrington, Lancashire
Sector: Corporate Services, Communications, Customer Services
Job Role: Officer
Customer Contact Centre Officer in Accrington employer: Kirklees Metropolitan Council
Hyndburn Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. Located in Accrington, our Customer Contact Centre provides a dynamic environment where you can make a real difference to the lives of 150,000 residents each year, with comprehensive training and flexible working options to enhance your career in public service.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Officer in Accrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kirklees Metropolitan Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kirklees Metropolitan Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Centre Officer in Accrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kirklees Metropolitan Council:Your cover letter is your chance to shine! Tell us why you want to work at Kirklees Metropolitan Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kirklees Metropolitan Council!
How to prepare for a job interview at Kirklees Metropolitan Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
