At a Glance
- Tasks: Assist customers with queries across various channels in a fast-paced environment.
- Company: Join Ashfield District Council, a people-focused organisation proud of its achievements.
- Benefits: Enjoy up to 35 days holiday, a local government pension, and hybrid working options.
- Other info: Be part of a dynamic team with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and the ability to handle diverse customer enquiries.
Ashfield is a great place to work, we are people focussed, proud of our achievements and have ambitions to continue to excel. We offer many benefits including a generous holiday entitlement of up to 35 days per year, local government pension and hybrid working.
We are recruiting a Corporate Customer Services Officer on a fixed term contract to join our team for two years to assist in dealing with additional demand due to nationwide initiatives such as simpler recycling. The service is very busy and fast paced, handling over 160,000 interactions yearly by telephone, email, digital, social media and at our offices, so solving problems and queries in a quick and efficient manner is key.
As a member of a team, dealing with a range of enquiries about Council services, you will play a key role in providing excellent customer service and care to our customers. The role is a great opportunity to help make a difference to our community. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers over various communication channels.
This role is currently operated on a hybrid working basis on a rota basis.
What we are looking for…
You will be a catalyst of change as the successful candidate will join us as we continue to improve the service we deliver, using various systems and technology, and enabling our customers to interact with us using various communication channels. We need someone who can quickly build rapport with customers, show patience and understanding as required, who can question effectively to diagnose the correct course of action and who can relay clear and concise instructions or information to our customers over different communication channels.
The successful candidate will need to maintain composure and deal with challenging situations in a positive and supportive manner. They will be self-motivated, confident, an excellent communicator and be able to handle a diverse range of customer enquiries using a variety of communication channels. They will also need to learn and to take on new tasks as required and be adaptable to change.
Corporate Customer Services Officer employer: Kirklees Metropolitan Council
North Yorkshire Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Strategic Occupational Health Partner, you will have the opportunity to make a meaningful impact on workforce health while benefiting from ongoing development opportunities in a collaborative environment dedicated to public health.
Contact Details:
Kirklees Metropolitan Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Customer Services Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Kirklees Metropolitan Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Kirklees Metropolitan Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Corporate Customer Services Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Kirklees Metropolitan Council.
How to prepare for a job interview at Kirklees Metropolitan Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Kirklees Metropolitan Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Kirklees Metropolitan Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
