At a Glance
- Tasks: Support the Technical Support Team in delivering operational priorities and ensuring customer satisfaction.
- Company: Join Kirklees Council, a forward-thinking organisation dedicated to community welfare.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and well-being support.
- Other info: We value diversity and encourage applications from all abilities.
- Why this job: Make a real difference in your community while developing valuable skills in a dynamic environment.
- Qualifications: Strong keyboard skills and experience in a busy office setting are essential.
The predicted salary is between 26403 - 28142 £ per year.
We are looking for a motivated and enthusiastic person to join the Technical Support Team within Homes and Neighbourhoods. Working in a fast-paced office environment, the post holder would be supporting Office Managers/Technical Schedulers and other Technical Support to deliver the operational priorities of the service.
The post holder will work with colleagues across the organisation in line with Kirklees Council’s core behaviours and values and contribute to the delivery of the organisations purpose, vision, and objectives, ensuring positive outcomes for the business and Kirklees customers.
As a Technical Support Assistant, you will provide a service that ensures a high standard of accuracy and efficiency using initiative to meet the needs of a range of internal and external customers through specialist IT skills and using specific admin systems and processes. You will check and clarify financial queries where necessary to ensure income and job costings information is within agreed parameters.
The role involves processing, inputting, and retrieving data related to different work streams and trades. Keyboard skills are essential as well as experience of working in a busy office environment with demanding deadlines. You will be required to liaise with operatives, Team Leaders, customers, and internal/external clients responding to tenants needs, raising jobs and appointing repairs.
In addition to joining a great team, you will receive the following:
- A competitive salary
- Entry into the Local Government Pension Scheme, including Life Assurance.
- Generous holiday entitlement of 28.5 days annual leave, increasing to 33.5 days with continuous service, plus bank holidays (pro rata for part-time)
- Flexible working
- Access to a range of well-being support initiatives including but not limited to an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, and Cycle to Work programme.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
Closing date: 11 August 2026, 11:55 PM
Technical Support Assistant employer: Kirklees Council
Kirklees Council is an excellent employer that prioritises the wellbeing of its staff and the community. With a supportive work culture, opportunities for professional growth, and the chance to make a meaningful impact in the lives of students, this role as a Pastoral Wellbeing & Policy Coordinator offers a rewarding experience in a collaborative environment. Located in a vibrant area, employees benefit from a strong sense of community and the potential for a permanent position after the initial contract.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kirklees Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kirklees Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kirklees Council:Your cover letter is your chance to shine! Tell us why you want to work at Kirklees Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kirklees Council!
How to prepare for a job interview at Kirklees Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
