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- Tasks: Lead resident engagement initiatives and drive service improvements based on tenant feedback.
- Company: Kirklees Council, dedicated to enhancing community services and resident satisfaction.
- Benefits: Permanent full-time role with a competitive salary and opportunities for professional growth.
- Other info: Join a supportive team focused on transparency and collaboration.
- Why this job: Make a real difference in residents' lives by championing their voices and improving housing services.
- Qualifications: Strong background in customer engagement and complaints management required.
The predicted salary is between 40000 - 50000 £ per year.
Kirklees Council is seeking a Resident and Engagement Service Manager to champion tenant voice and ensure that resident feedback influences housing services. This leadership role requires strong experience in customer engagement, complaints management, and the ability to drive service improvements.
Ideal candidates will demonstrate success in promoting transparent communication and collaboration across services, enhancing quality and accountability for residents.
The position offers a permanent full-time contract based in England with a competitive salary range.
Senior Resident Engagement & Service Lead employer: Kirklees Council
Contact Detail:
Kirklees Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Engagement & Service Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kirklees Council on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to resident engagement and service improvement. We should be ready to share specific examples of how we've successfully driven change in previous roles.
✨Tip Number 3
Showcase our passion for tenant voice! During interviews, let’s highlight our commitment to transparent communication and how we’ve effectively collaborated with teams to enhance service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re serious about joining the Kirklees Council team.
We think you need these skills to ace Senior Resident Engagement & Service Lead
Some tips for your application 🫡
Show Your Passion for Resident Engagement: When writing your application, let your enthusiasm for championing tenant voices shine through. We want to see how you’ve successfully engaged with residents in the past and how you plan to continue that at Kirklees Council.
Highlight Your Experience: Make sure to detail your experience in customer engagement and complaints management. We’re looking for specific examples of how you’ve driven service improvements and enhanced communication across services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Kirklees Council.
How to prepare for a job interview at Kirklees Council
✨Know Your Stuff
Make sure you’re well-versed in Kirklees Council’s mission and values, especially around tenant engagement. Brush up on their recent initiatives and how they’ve responded to resident feedback. This shows you’re genuinely interested and ready to contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in customer engagement and complaints management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Emphasise Communication Skills
Since this role is all about championing tenant voice, be ready to discuss how you’ve promoted transparent communication in previous positions. Think of instances where you facilitated collaboration across teams or improved service delivery through effective dialogue.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the challenges it entails. Inquire about how they measure resident satisfaction or what strategies they have in place for continuous improvement. This not only shows your interest but also your strategic thinking.