Student Services Officer in Huddersfield

Location: Based at Huddersfield – travel to other centres required.

Hours: 18 hours / 40 weeks.

You will act as a key point of contact for students, delivering a welcoming and professional frontline service and providing advice on a wide range of support, including financial assistance, wellbeing and access to college services. You will assess and administer Learner Support Funds, ensuring fair and consistent decision‑making in line with funding guidance. The role involves effectively triaging student needs, making timely referrals to internal and external support services, and responding appropriately to sensitive or complex situations, including those involving vulnerability or safeguarding concerns. You will maintain accurate records, ensuring compliance with ESFA, audit and GDPR requirements, while supporting the effective management of student support budgets. You will work collaboratively with colleagues across the college and external partners to ensure a joined‑up approach to student support, contributing to service improvements and a positive student experience. You will be approachable, professional, and committed to delivering an excellent student experience. You will have a genuine passion for supporting students to succeed.

Responsibilities:

• Provide frontline support and advice to students across a range of services.
• Assess and administer Learner Support Funds.
• Triage student needs and make referrals to internal and external support services.
• Respond to sensitive or complex situations, including safeguarding concerns.
• Maintain accurate records and ensure compliance with ESFA, audit and GDPR requirements.
• Support the management of student support budgets.
• Collaborate with colleagues and external partners to improve student support services.
• Promote the College values of Kindness, Unity and Excellence.

Qualifications:

• Level 2 qualification or equivalent ability.
• Demonstrable experience in Customer Service and IT.
• Excellent communication skills and ability to engage with young people.
• Excellent keyboard skills and extensive knowledge of Microsoft Office packages.
• Commitment to safeguarding and promotion of the welfare of children, young people and vulnerable adults.

Benefits:

• Staff development opportunities including a mentoring scheme and financial contributions for external qualifications.
• Employee assistance programme.
• Retail and leisure discounts.
• Reduced Metro travel.

Equality, Diversity and Inclusion: As an employer we are committed to Equality, Diversity and Inclusion and welcome applications from all sections of the community, regardless of an individuals’ sex, age, religion, race, marital status, disability status, sexual orientation, maternity or care leaver status. We are committed to exploring opportunities for flexible working and ensuring the work‑life balance and wellbeing of our workforce.

Please note that any job offer is subject to pre‑employment checks including a DBS check, online searches and references from former employers, in line with guidance from Department for Education.