At a Glance
- Tasks: Lead system transformation and deliver training to ensure successful implementation.
- Company: Join Kirklees Council, a supportive and flexible workplace.
- Benefits: Competitive pay, health support, staff discounts, and flexible working options.
- Other info: Opportunity for growth in a dynamic environment with a focus on teamwork.
- Why this job: Make a real impact by driving system adoption and enhancing team skills.
- Qualifications: Experience in IT implementation and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking to recruit an experienced Service Delivery Officer within Homes & Neighbourhoods Property Services to support the successful delivery of a major system transformation programme. This is an opportunity to join at a critical stage of delivery, where we need someone who can bring proven, end-to-end experience of system implementation and high level of communications skills to engage with a variety of people, assisting them in the development of skills and knowledge.
About the Role
You will provide technical expertise across building maintenance services and processes, working closely with IT suppliers and internal teams to ensure the system is successfully delivered, embedded and fully operational. This role requires someone who can take ownership of the final stages of delivery, including:
- Supporting the completion and rollout of the system
- Leading and delivering end-to-end training programmes
- Driving full adoption across teams and ensuring consistent system use
- Embedding new processes and ways of working into business as usual
- Translating technical updates into clear operational practice
You will also:
- Hold suppliers to account to ensure delivery commitments are met
- Support and challenge teams to fully embrace the new system
- Lead on regulatory reporting, data quality and system governance once live
About You
Candidates should have significant IT implementation experience. Knowledge of, or experience working with Total would be beneficial:
- Have proven experience of delivering system implementation from design through to embedding
- Understand repairs and maintenance services and operational demands
- Be confident working in a delivery-focused, deadline-driven environment
- Have strong communication, training and influencing skills
- Be able to challenge constructively and drive outcomes
You will be someone who can step into a live project, take ownership, and ensure it is delivered and embedded successfully.
Interviews to take place W/C 3 August 2026
Our Values
You will demonstrate Kirklees Council behaviours: Communicate, Positive, Honest, Respectful, Supportive and Flexible.
Why Join Us?
At Kirklees Council, we offer a comprehensive rewards package including:
- Competitive pay
- Health and wellbeing support
- Staff discounts and benefits
- Flexible working opportunities
Service Delivery Officer in Huddersfield employer: Kirklees Council
Kirklees Council is an excellent employer that prioritises the wellbeing of its staff and the community. With a supportive work culture, opportunities for professional growth, and the chance to make a meaningful impact in the lives of students, this role as a Pastoral Wellbeing & Policy Coordinator offers a rewarding experience in a collaborative environment. Located in a vibrant area, employees benefit from a strong sense of community and the potential for a permanent position after the initial contract.
